Step into a world of creativity, color, and fun!

At LEGOLAND Discovery Center Michigan, we’re passionate about building unforgettable memories for kids and families. As an Admissions Shift Lead, you’ll play a key role in making the LEGO® magic come alive—leading your team, creating playful experiences, and ensuring every guest’s visit is full of fun, learning, and adventure.

This is your chance to bring your energy, leadership, and passion for play to an attraction where imagination never stops building!

Responsibilities:

• Lead the daily operations across Admissions, Attractions, Food & Beverage, and Retail (with Duty Manager training provided).

• Deliver memorable, interactive, and fun experiences for every guest.

• Ensure outstanding Guest Care in line with Merlin’s Guest Obsession standards.

• Train, mentor, and motivate Guest Experience Hosts to exceed expectations.

• Take responsibility for the attraction in the absence of a Manager or Supervisor.

• Monitor department sales, implement creative ideas to increase spend, and report results to management.

• Support your team with clear feedback, communication, and encouragement.

• Model best practices and lead by example on the attraction floor.

• Follow and uphold safety, health, and operational procedures.
  
  

Qualifications and Experience:

• High school diploma or GED preferred.

• 6+ months of experience in attractions, entertainment, hospitality, or customer service.

• Passion for entertaining and engaging children and families.

• Strong leadership, training, and motivational skills.

• Excellent communication and problem-solving abilities.

• Fun, outgoing, and approachable personality with the ability to energize a team.

• Flexible availability, including weekends, evenings, holidays, and special events.

• Ability to thrive in a fast-paced, high-energy environment.

Why You’ll Love It Here

✨ Play a key role in delivering magical guest experiences.
✨ Grow your leadership skills with real hands-on training.
✨ Be part of a supportive, fun, and dynamic team.
✨ Enjoy the excitement of working in an attraction environment.

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities