The Technician Supervisor is responsible for leading the technician team to coordinate work requests and manage the processes related to maintaining the facilities' overall appearance, functionality, and operation. The supervisor supports maintaining a neat, clean, and comfortable work environment with minimal disruption due to facilities-related issues. 

Key Responsibilities:

• Perform repairs and maintenance on rides, attractions, buildings, and pool/water systems.

• Support the Facilities Manager in inspections, upkeep, and vendor coordination.

• Ensure all equipment and building areas are safe, functional, and maintained to keep guest satisfaction above 95%.

• Lead, train, and supervise a team of facility technicians.

• Create work schedules and manage team coverage.

• Perform daily inspections, including visible wear and damage in guest areas.

• Maintain clean and functioning tools and equipment.

• Use PPE and follow all safety procedures.

• Help manage budgets, supplies, and external contractors.

• Understand and follow company policies and procedures.

• Perform other duties as assigned

Qualifications and Experience:

• High school graduate or General Education Degree (or equivalent education and experience) is required.
• A minimum of three to five years of facilities and building maintenance experience and/or related trade experience, such as ride maintenance, general technical knowledge, facilities maintenance, or AV.
• Experience leading a team of facilities personnel, effectively developing and training personnel under his/her supervision, emphasizing teamwork.
• Ability to multi-task and problem-solve in a fast-paced, changing environment.
• Ability to maintain a friendly, polite, service-oriented demeanor.
• Ability to work using your initiative, display sound decision-making skills, and thrive in a team environment.

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!