Job Title: Lead Technician

Operating Group: Gateway

North America Division: Facilities

Reports to: Technical Manager

Job Level: Non-Manager

Exemption Status: Non-Exempt

Job Summary: The Lead Technician is responsible for assisting the Facilities/Tech Team with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. This position is also responsible for assisting with the maintenance of the attraction including the rides, cinema, equipment, and machinery.

Key Responsibilities:
• Ensures the safety of all team members and guests. 
• Assists with supporting Technician development through effective training, coaching, and leadership. 
• Assists with monitoring the Technicians to maintain compliance with all cash handling guidelines, operating 
procedures, and guest service standards. 
• Oversees opening, operating, and closing procedures. 
• Maintains, repairs, and troubleshoots all aspects of the attraction's equipment and machinery including 
HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed 
attractions.
• Utilizes hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and 
themed attractions for the maximum guest experience.
• Position functions will include custodial duties, re-lamping & lighting systems, painting and wall repair, food
and beverage equipment, shipping and receiving as well as exhibit setup and take-down.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be 
expected within the scope and grading of the role.
• Perform other duties as assigned. 
Education and Experience:
High School diploma or GED required. Technical college degree preferred. At least two years of service industry 
experience in a technical/themed environment. Self-motivated with previous maintenance experience with 
maintaining a wide range of equipment including rides. Experience in maintaining flexibility and the highest level of 
service in high-pressure and/or stressful situations.
Licenses and Certifications
Ability to obtain related licensures or certification as may be required to perform the essential function of the 
position or as required by law. 
Travel Requirements: 
• May occasionally require local travel.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with 
the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe 
working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and 
cooperate with any investigation as appropriate in accordance with applicable laws.
Working Conditions:
• Attendance is a mandatory function of this job. 
• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support 
site operations.
Physical Demands:
• Ability to hear, listen, and to communicate with others. 
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools. 
• Wear all necessary personal protective equipment to perform job functions. 
• Move throughout all areas of the attraction with or without reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job 
function for the full shift with meal break.
• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye 
coordination. 
• May be exposed to a loud work environment.
• May operate heavy power equipment.
• May work at height 20+ feet.
• May work with corrosive materials.
• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or 
batteries, hazardous waste. 
Environmental Factors
• Depending on location, work may be performed inside or outside with varying temperatures and floor 
surfaces.
• Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. 
• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions.
• Exposure to shaking objects and equipment.
• Exposure to varying light levels while transitioning in and out of the attraction at various times of the 
workday. 
Lifting Requirements
• May be required to lift or carry items weighing up to 70 pounds with or without reasonable 
accommodation. 
Additional Non – Technical Competencies:
Be adaptable – adapting approach and demeanor in real time to march the shifting demand of different situation.
Collaborate – Building partnerships and working collaboratively with others to meet shared objectives.
Communicate Effectively – Developing and delivery communications that convey a clear understanding of the 
unique needs of different audiences.
Lead Technician
Job Description
Ensure Accountability – Holding self and other accountable to meet commitments.
Core Behaviors
Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be 
the best place in the work to work and visit. We do this by working together with shared values and demonstrating 
values-based competencies.
We Care We go above and beyond for our guests and our people – no gesture is too thoughtful. We 
are uncompromising about safety, security, and welfare, setting the highest standards. We 
work hard to have a positive impact, both on the planet and in our local communities.
Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely 
to others, learning from feedback. We take inspiration from our industry and world, to stay 
at the forefront of entertainment. 
Drive and 
Discover
We give our best every day, owning our work and seeing it through until it’s done brilliantly. 
We focus on the things that make the biggest difference: do less but do it better. We explore 
untapped opportunities to delight more guests in more ways, embracing calculated risks.
Go Together We work on our relationships daily, building teamwork and trust. We collaborate with 
people from other teams and sites around the globe, to solve problems together and draw 
on diverse perspectives. We commit to our decisions and move at speed to make progress 
happen.
Enjoy the Ride We bring fun and optimism to our work – because happiness helps us be at our best. We 
support each other through challenges and turn missteps into opportunities to learn. We 
cultivate a warm, welcoming environment where people feel a strong sense of belonging.
Disclaimer Statement
I confirm that I have read, understand and am able to perform the essential job functions of the job with or 
without reasonable accommodation.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨