Our Shift Leads are the heart of our operation at LEGOLAND Discovery Center New Jersey. Our Shift Leads’ primary responsibility is serving as the Manager-on-Duty for the entire attraction, ensuring efficient operation of our Admissions Department, Retail Shop, Café and Attraction. As the title suggests, Shift Leads also play a vital role in developing our front-line staff to deliver world-class customer service every day. They do this with a smile, and they know how to have fun!

Key Responsibilities:

• Oversee the smooth operation of all departments including Admissions, Attraction, Food and Beverage, and Retail
• Delegate and monitor daily assignments for front line staff.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
• Uphold all health and safety policies and procedures and ensure all teams are compliant.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
• Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments.
• Initiate and organize all Host training in areas such as ride safety, food safety, profit protection, and retail standards. Maintain adequate records.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Evaluate workforce performance. Coach and/or escalate as needed.

Qualifications and Experience

• A contagious, positive, can-do attitude!
• High School Diploma or GED equivalent
• At least 1 year of experience leading and positively influencing teams within an innovative and fast paced environment.
•  A guest-first mindset with excellent verbal and written communication skills.
• Flexibility and adaptability, especially in creating and/or implementing new operational procedures.
• The ability to prioritize and multitask under pressure.
• Open availability, especially during our industry’s peak business days on weekends, holidays, and school breaks.

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities