Are you ready to embark on a thrilling journey of excitement and conservation in the vibrant heart of the New Jersey Cluster? We are seeking a dynamic and passionate individual to join us as an Guest Experience Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for marine life, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Key Objectives:

• Guest Obsession Dynamo: Ensure excellent Guest Care, embodying the high standards set by Merlin's Guest Obsession. You'll be the beacon of exceptional service, turning every visit into a splash-tastic adventure.
• Lead from the Attractions Floor: Set the example! Inspire your team to cultivate a culture of enthusiasm, creativity, and dedication on the attraction floor.
• Team Motivation & Development: Propel your team to new heights through coaching, incentives, and championing their potential to tackle any challenge.
• Champion the Sea Life Experience: The Guest experience Supervisor will be trained to work and Lead in both LEGOLAND Discovery Center and Sea Life Aquarium, however this role will also be a Sea Life Champion. You will dive deep into Sea Life Education, shaping captivating experiences for our guests and leading a team dedicated to marine conservation and education.

Qualifications and Experience:

• Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead.
• Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards.
• Innovation & Team Spirit: Encourage and support your team's innovative ideas, being the guiding light that sparks creativity and teamwork.
• Incentive Schemes: Collaborate with the Operations Manager to develop enticing incentive schemes, boosting motivation, KPI scores, and fostering a collaborative spirit.
• Customer Service Maestro: Take the lead on all Guest Obsession initiatives, ensuring every aspect of the business is viewed through the eyes of the guest.
• Continuous Improvement: Drive positive change by evaluating and recommending improvements in the visual appeal of all guest-facing areas and experience points throughout the attraction.

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities