COFFEE SHOP SUPERVISOR

Job Purpose

Oversee the smooth daily operation of F&B outlets. Develop, implement, and measure quality standards across all food outlet to enhance the customer experience and maximise revenue.

Key Accountabilities

• Collaborate with the Commercial Manager to achieve departmental goals and drive overall performance in the food and beverage outlet.
• Maintain inventory and ordering processes to optimize stock levels and maximize sales opportunities.
• Support and lead a high-performing team by delivering training, coaching, and ensuring consistent service standards across all touchpoints.
• Utilize feedback from the mystery shopper program and daily surveys to continuously enhance the guest experience and exceed service expectations.
• Contribute to sales growth by developing and implementing innovative experiences, promotions, and expanding product offerings to surpass budgeted targets.

Qualifications/ Experience 

• 2 years guest service experience.
• Excellent communication and motivational skills.
• Proven track record to work on multiple projects simultaneously and multitask as necessary.
• Excellent punctuality and time management skills.
• Schedule flexibility is preferred.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨