Coffee Shop Lead

Job Purpose

Oversee the smooth daily operation of F&B outlets. Develop, implement, and measure quality standards across all food outlets to enhance the customer experience and maximise revenue.

Key Accountabilities

• Work with our Retail Manager to achieve food and beverage department goals.
• Help lead a phenomenal team by training and ensuring all team members deliver consistent standards.
• Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.
• Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.

 Qualifications/ Experience 

• 2 years guest service experience.
• Excellent communication and motivational skills.
• Proven track record to work on multiple projects simultaneously and multitask as necessary.
• Excellent punctuality and time management skills.
• Schedule flexibility is preferred.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨