ROLE SUMMARY: 

This role is part of the Controls Team, which is an integral part of our Technical Services department.  

As a member of the Controls Team, you will play a key role in the success of our business and have critical responsibilities across the resort. You will be required to manage and maintain audio, CCTV, interactive theming, theatrical lighting, show control and attraction effects across resort venues. Areas of responsibility include rides, attractions, hotels, restaurants, waterpark, and retail locations.  

This role will involve designing, managing, maintaining, troubleshooting and resolving various equipment issues to ensure optimal performance, safety and guest satisfaction. This position requires you to establish effective communication with internal teams and external partners whilst demonstrating strong organizational skills for equipment inventory. 

KEY ACCOUNTABILITIES 

• Manage and maintain audio, visual, interactive theming, theatrical lighting and CCTV systems of rides, attractions and venues throughout the resort. 

• Creating and completing planned preventative and reactive work orders as assigned. 

• Answer and respond to reactive calls when equipment is malfunctioning. 

• Troubleshoot and solve problems relating to subject matters at work. 

• Completes assignments independently or while leading others in a team. 

• Design, install and maintain audio / video systems. 

• Able to build and maintain respect with peers. 

• Communicate and present ideas with different departments verbally and through written documents. 

• Proficient in discussing projects with internal partners, vendors or sub-contractors. 

• Self-motivated to build contacts and relationships with peers from other departments. 

• Assists as required in all emergency procedures as outlined by the emergency plan. 

• Demonstrate strong customer service skills with an awareness of guest satisfaction. 

• Strong computer skills utilizing Outlook, Teams and being able to create Excel and Word documents. 

• Manage equipment and tool inventory. 

• Ability to acquire Dante Level 1 Certification and Q-SYS Level 1 Certification within the first year of employment. 

Health & Safety 

• Ensure compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy. 

• Understand risk assessments and ensure reporting of any new risks as appropriate. 

• In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner. 
• Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager. 

Skills and Competencies 

• Requires at least two years of experience in a technical based role. 

• Experience with Microsoft Office, Outlook and Teams. 

• Knowledge of audio / video control systems (e.g., Brightsign Players, BooTunes, Gilderflukes). 

• Ability to lift and move 50 pounds. 

• Ability to sit and stand for long periods of time. 

• Experience with troubleshooting and fault rectification 

• Knowledge of Q-SYS control system software. 

• Ability to program and modify Q-SYS designs with new and existing audio systems is preferred. 

• Excellent organizational and planning skills. 

• Self-motivated and actively willing to take the initiative. 

• Strong problem-solving skills and dedicated to providing outstanding guest service. 

• Ability to remain calm under pressure. 

• Demonstrated ability to work with a team. 

• A high school diploma or general education degree (or equivalent education and experience) is preferred. 

Experience with the following is desirable: 

• Audio editing software 
• Networking systems 
• Alcorn-McBride equipment  
• 70v audio BGM systems  
• Basic electronic circuitry  
• Large format projectors  
• GrandMA2, GrandMA3 and ETC Nomad  
• Conventional and LED fixtures (including moving head)  
• QLab and QLab programming 
• Brainsalt and 7th Sense servers 
• Animation and Pneumatic controls  
• Forklifts and manlifts

VALUES 

A Merlin job is like no other. Our values—Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care—guide the behaviours that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive.  

Own Your Craft:  

• Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles.  

• Actively listen to feedback and integrate it into improving performance.  

• Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment.  

Go Together:  

• Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures.  

• Work together to solve problems, leveraging diverse perspectives to find the best solutions.  

• Commit to decisions once made, and act swiftly to drive progress and deliver results.  

Enjoy the Ride:  

• Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment.  

• Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow.  

• Cultivate a welcoming atmosphere where people feel valued, included, and like they belong.  

Drive & Discover:  

• Take ownership of your work, delivering excellence by seeing tasks through to completion.  

• Prioritize tasks that have the greatest impact, focusing on quality over quantity.  

• Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation.  

We Care:  

• Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction.  

• Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone.  

• Actively contributes to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions.