Job Title: Technician

Operating Group: Gateway North America

Division: Facilities

Reports to: Technical Manager; Technical Supervisor

Job Level: Non-Manager Exemption Status: Non-Exempt

Job Summary:

The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. The Technician is responsible for all aspects of the attraction 
including the audio visual, lighting, equipment, and machinery.

Key Responsibilities:

• Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery including HVAC, 
electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as themed attractions.
• Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed 
attractions for the maximum guest experience.
• Position functions will include but not limited to custodial duties, re-lamping & lighting systems, painting 
and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining 
and troubleshooting Audio Visual equipment for both old and new exhibits.
• Install and/or replace light bulbs, projector lamps, doors, etc.
• Troubleshoot, repair, and maintain attraction systems, rides, and equipment.
• Perform work order repairs, inspections, and adjustments.
• Troubleshoot, repair, or replace control devices.
• Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc.).
• Repair and/or paint interior walls, hang pictures; assemble furniture.
• Set-up and install data cables as needed; install and repair computer outlets and computer bundles.
• Monitor and maintain all building systems as assigned. Corrects or reports any safety or fire hazards.
• Observes safe working practices, including maintaining storage areas clean, organized and in safe 
condition.
• Able to set-up and operate various hand tools and power equipment.
• Knowledge of basic carpentry, plumbing, electrical, data and networking systems, understanding of 
pumps, impellers and motors, hydraulic and pneumatic control systems, such as linear actuators, 
solenoids, electronics including AV systems, DMX lighting, PC hardware and software (troubleshooting, 
replacement, and installation), low voltage wiring (maglocks, proximity sensors, servos, low voltage 
batteries, etc.) and safety practices and equipment related to work (OSHA regulations and PPE 
knowledge).
• Skilled in using repair materials, equipment, and methods according to established industry and safety 
standards; learning and applying proper maintenance procedures and use of equipment and supplies; 
maintaining tools and equipment assigned in clean working order; understanding and following written and 
oral directions; completing assignments without immediate supervision and establishing and maintaining 
effective working relationships with those encountered in the course of work.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be 
expected within the scope and grading of the role.
• Perform other duties as assigned. 
Education and Experience:
High School diploma or GED required. At least two years of maintenance experience required. At least two years 
of service industry experience in a technical/themed environment to include animation, automation, hydraulics, 
pneumatic, electrical/electronics, and networks. Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of the 
position or as required by law. 

Travel Requirements: 

• May occasionally require local travel.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with 
the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe 
working procedures for all work activities they undertake, and they must not use any tools or equipment for which 
they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and 
cooperate with any investigation as appropriate in accordance with applicable laws.
Working Conditions:
• Perform other duties as assigned.
• Attendance is a mandatory function of this job. 
• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support 
site operations.
Physical Demands:
• Ability to hear, listen, and to communicate with others. 
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools. 
• Wear all necessary personal protective equipment to perform job functions. 
• Move throughout all areas of the attraction with or without reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job 
function for the full shift with meal break.
• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye 
coordination. 
• May be exposed to a loud work environment.
• May operate heavy power equipment.
• May work at height 20+ feet.
• May work with corrosive materials.
• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or 
batteries, hazardous waste. 

Environmental Factors

• Depending on location, work may be performed inside or outside with varying temperatures and floor 
surfaces.
• Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. 
• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions.
• Exposure to shaking objects and equipment.
• Exposure to varying light levels while transitioning in and out of the attraction at various times of the 
workday. 
Lifting Requirements
• Must be able to lift items weighing up to 70 pounds with or without reasonable accommodation. 
Additional Non – Technical Competencies:
Be adaptable – adapting approach and demeanor in real time to march the shifting demand of different situation.
Collaborate – Building partnerships and working collaboratively with others to meet shared objectives.
Communicate Effectively – Developing and delivery communications that convey a clear understanding of the 
unique needs of different audiences.
Ensure Accountability – Holding self and other accountable to meet commitments.
Core Behaviors
Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be 
the best place in the work to work and visit. We do this by working together with shared values and demonstrating 
values-based competencies.
We Care We go above and beyond for our guests and our people – no gesture is too thoughtful. We 
are uncompromising about safety, security, and welfare, setting the highest standards. We 
work hard to have a positive impact, both on the planet and in our local communities.
Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely 
to others, learning from feedback. We take inspiration from our industry and world, to stay 
at the forefront of entertainment. 
Drive and 
Discover
We give our best every day, owning our work and seeing it through until it’s done brilliantly. 
We focus on the things that make the biggest difference: do less but do it better. We explore 
untapped opportunities to delight more guests in more ways, embracing calculated risks.
Go Together We work on our relationships daily, building teamwork and trust. We collaborate with 
people from other teams and sites around the globe, to solve problems together and draw 
on diverse perspectives. We commit to our decisions and move at speed to make progress 
happen.
Enjoy the Ride We bring fun and optimism to our work – because happiness helps us be at our best. We 
support each other through challenges and turn missteps into opportunities to learn. We 
cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Working at Merlin Entertainments means access to incredible benefits:

• Healthcare benefits including medical, dental, vision, and more.
• 401(k) retirement account with corporate match.
• Annual paid time off benefits.
• 30% off Merlin retail stores, including other retail discounts.
• Complimentary tickets to all Merlin attractions worldwide for yourself, friends, and family.
• Career progression and skills development with job opportunities across the country and globally.