Job Title: Engineering Technician

Operating Group: Gateway North America

Division: Engineering

Reports to: Engineering Manager/Head of Engineering

Job Level: Non-Manager Exemption Status: Non-Exempt

Job Summary:

The Engineering Technician is responsible for maintaining the integrity and safety of all ride attractions along with 
the site and supporting systems to the highest possible standards so that it does not present a risk to staff or guests.

Key Responsibilities:

• Perform all required PPM work related to the wheel and carousel as directed by dept. management to the 
highest possible standards and document within internal work order control system.
• Climbing ladders to access equipment for maintenance, inspections, and emergency situations.
• Ensure the attractions are safe for staff and guests.
• Follow all procedures as dictated within the department Code of Safe Work Practices.
• Maintain a pleasant and approachable manner towards our guests and fellow team members.
• Responsible for maintaining and developing the site to the highest of standards.
• Ensure all equipment and tools are kept in good condition and stored in designated spaces.
• Potentially assist with the maintenance of other site systems.
• Maintain cleanliness of all maintenance spaces, work areas and any guest facing work zones.
• Assist with the installation and maintenance of new equipment involved in a new development or project 
at the site.
• Ensure that all the equipment is in full working order as outlined by the preventative maintenance 
program.
• Comfortable working on mechanical, electrical and control systems prioritizing safety of both staff and 
guests while striving to achieve minimal downtimes.
• Ensure that adequate periodic safety checks are undertaken for fire, health and safety and emergency 
lighting etc., and that any hazards or defects are either rectified immediately or reported to the 
Engineering Manager as soon as they become apparent.
• Responsible for recording details of work performed within internal recordkeeping system.
• Ensure that all audio-visual shows are regularly serviced and that any repairs are undertaken promptly to 
minimize any effect on guest enjoyment.
• Comfortable and competent to inspect and repair electrical/electronic equipment ranging from 24v DC –
480v AC.
• Complete daily maintenance checks to include light bulb checks, painting, general repairs or rides and ride 
areas.
• Assist with periodic safety checks that are undertaken for fire, health & safety, and emergency lighting etc., 
and that any hazards or defects are rectified immediately.
• Complete daily H&S and Fire checks and keep the required documentation.
• Assist with the maintenance of all life support and emergency systems.
• Ensure all statutory equipment periodic inspections are arranged and all ‘in-house’ inspection regimes are 
implemented or developed and subsequently implemented if found necessary.
• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant 
paperwork and sign offs are completed.
• Assist in dealing with any problems which might occur regarding the physical security of the displays and 
building. 
• Assist with ensuring the lighting is sufficient for all the displays and that all bulbs are in good working 
order and replaced, re-gelled etc. immediately. Daily checks of all display lighting to ensure a high standard 
of guest enjoyment. 
• Ensure site facilities and fabric of building are always safe and in good working order.
• Assist and give your input with the annual maintenance plan.
• Assist with the annual developments carried out, including decoration.
• Do any other reasonable duty as detailed by the Engineering management team.
• The above list is not exclusive or exhaustive and may require undertaking tasks as may reasonably be 
expected within the role's scope and grading.
• Perform other duties as assigned.

 
Education and Experience:

High school or GED required. At least two years of vocational/technical training and two years of engineering 
experience to include experience in a technical/themed environment and maintaining a wide range of equipment 
including rides. Professional qualification in a mechanical or electrical field desired. Experience of maintaining 
flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple 
projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments.
Licenses and Certifications
Ability to obtain related licensures or certification as may be required to perform the essential function of the 
position or as required by law. 

Travel Requirements: 

• May occasionally require local travel.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with 
the Group Policy (HS001) and the law. Must ensure they follow safe working procedures for all work activities they 
undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents 
do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate 
in accordance with applicable laws.
Working Conditions:
• Attendance is a mandatory function of this job. 
• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support 
site operations.
Physical Demands
• Ability to meet the physical requirement of weighing and maintaining less than 280 lbs (due to the weight 
limitations on the ladder(s)). 
• Ability to hear, listen, and to communicate with others. 
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools. 
• Wear all necessary personal protective equipment to perform job functions. 
• Move throughout all areas of the attraction with or without reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job 
function for the full shift with meal break.
• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye 
coordination. 
• May be exposed to a loud work environment.
• Will operate heavy power equipment ex. Boom lift and scissor lift.
• Must be able to work at heights of 200+ feet.
• May work with corrosive materials.
• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or 
batteries, hazardous waste.
• Ability to identify and use all hand tools, small power tools, use and carry ladders up to 20ft. tall

Environmental Factors

• Depending on location, work may be performed inside or outside with varying temperatures and floor 
surfaces.
• Exposure to varying temperatures, extreme heat or cold and/or wet, damp or drafty conditions. 
• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions.
• Exposure to shaking objects and equipment.
• Exposure to varying light levels while transitioning in and out of the attraction at various times of the 
workday. 

Lifting Requirements

• Must be able to lift items weighing up to 70 pounds with or without reasonable accommodation. 
Additional Non – Technical Competencies:
Be adaptable – adapting approach and demeanour in real time to march the shifting demand of different situation.
Collaborate – Building partnerships and working collaboratively with others to meet shared objectives.
Communicate Effectively – Developing and delivery communications that convey a clear understanding of the 
unique needs of different audiences.
Ensure Accountability – Holding self and other accountable to meet commitments.
Core Behaviors
Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be 
the best place in the work to work and visit. We do this by working together with shared values and demonstrating 
values-based competencies.
We Care We go above and beyond for our guests and our people – no gesture is too thoughtful. We 
are uncompromising about safety, security, and welfare, setting the highest standards. We 
work hard to have a positive impact, both on the planet and in our local communities.
Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely 
to others, learning from feedback. We take inspiration from our industry and world, to stay 
at the forefront of entertainment. 

Drive and 
Discover

We give our best every day, owning our work and seeing it through until it’s done brilliantly. 
We focus on the things that make the biggest difference: do less but do it better. We explore 
untapped opportunities to delight more guests in more ways, embracing calculated risks.

Go Together

We work on our relationships daily, building teamwork and trust. We collaborate with 
people from other teams and sites around the globe, to solve problems together and draw 
on diverse perspectives. We commit to our decisions and move at speed to make progress 
happen.

Enjoy the Ride

We bring fun and optimism to our work – because happiness helps us be at our best. We 
support each other through challenges and turn missteps into opportunities to learn. We 
cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Disclaimer Statement
I confirm that I have read, understand and am able to perform the essential job functions of the job with or 
without reasonable accommodation.

About the Perks

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at an interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.