MASTER MODEL BUILDER 

Job Summary:
The Master Model Builders (MMB) create joy first, LEGO models second. The Master Model Builder is a guest facing role 
that is crucial to the LEGO experience by proactively inspiring guests to create interesting and imaginative builds. The 
MMB consistently Champions guest engagement and a shared build experience, giving the guests the opportunity to 
interact directly with a Model Builder. The MMB will also offer, and lead workshops involving different levels of 
challenge/complexity to broaden the appeal and inspire the builders of today (and tomorrow!).

Key Responsibilities:
• Outgoing Personality; Charismatic; Performative, Fun!
• Dedicated to guest excellence & providing consistently high-quality experiences for guests of all ages.
• Can make friends easily and effortlessly.
• Good at initiating conversation with strangers; can “break the ice”.
• Party Host / Camp Counselor Energy
• Creates memorable moments.
• Can clearly and confidently explain builds/design process.
• Genuine enthusiasm for our Attractions and LEGO products that inspires others.
• Comfortable on camera with TV, social media, and other forms of PR.
• Able to build effective working partnerships with Marketing, Brand, PR & Operations.
• Approaches “play” from a child’s perspective
• Understands nuance between speaking to children at different age ranges.
• Can talk to kids on their level, without condescension.
• Eye contact, get on their level, energy matching.
• Growth Mindset / Humility
• Emphasizes the process in which we can improve; desire to share that journey with kids (and adults!)
• Hobbyist Mentality
• Can see a project through from idea to finished, polished, product and be wholly responsibly for all parts 
of that process.
• Willing to try new things to share, learn and improve.
• Passion for creating, regardless of medium.
• Spatial Art Skills
• Sculpture, 3D modeling, Costume Design, Set Design, etc.
• Originality of ideas
• De-emphasis of brands, I.P.s as driver of passions
• Playfulness in design
• Creates with intent to create joy, rather than/in addition to impress.
• History with the toy / brand
• Decent knowledge base of the LEGO brand
• Comes to it from a kid’s perspective, not just as an AFOL.
• Strong desire to share their passion.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably 
be expected within the scope and grading of the role.
• Perform other duties as assigned.
Master Model Builder
Job Description
Education and Experience:
High school diploma or GED. Must be passionate about delivering exceptional guest service, have a creative flair 
and the ability to create and maintain exciting LEGO Models and be able to adapt their approach to suit the model 
brief and audience.
Licenses and Certifications
Ability to obtain related licensures or certification as may be required to perform the essential function of the 
position or as required by law.

Travel Requirements:
• May occasionally require local travel.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line 
with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe 
working procedures for all work activities they undertake, and they must not use any tools or equipment for 
which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager 
and cooperate with any investigation as appropriate in accordance with applicable laws

Benefits

About the Perks

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at an interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.