Job Summary: 

The Lead Technician is responsible for assisting the Facilities/Tech Team with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. This position is also responsible for assisting with the maintenance of the attraction including the rides, cinema, equipment, and machinery.

Key Responsibilities:

• Ensures the safety of all team members and guests. 
• Assists with supporting Technician development through effective training, coaching, and leadership.
• Assists with monitoring the Technicians to maintain compliance with all cash handling guidelines, operating procedures, and guest service standards.
• Oversees opening, operating, and closing procedures.
• Maintains, repairs, and troubleshoots all aspects of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed attractions.
• Utilizes hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
• Position functions will include custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and take-down.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

Education and Experience:

High School diploma or GED required. Technical college degree preferred. At least two years of service industry experience in a technical/themed environment. Self-motivated with previous maintenance experience with maintaining a wide range of equipment including rides. Experience in maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Lifting Requirements

• May be required to lift or carry items weighing up to 70 pounds with or without reasonable accommodation.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here)

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.