TECHNICIAN 

Legoland Discovery Center Dallas

Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience 
and that every member of our team embraces and exhibits our company values (known collectively as The Merlin 
Way).

Scope of job: The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. The Technician will be responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery.

Essential Functions: 
• Maintain, repair and troubleshoot all areas of the attraction's equipment and machinery including HVAC, 
electrical, electronic, pneumatic, hydraulic and plumbing systems as well as themed attractions.
• Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed 
attractions for the maximum guest experience.
• Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, tech 
equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining and troubleshoot 
Audio Visual equipment for both old and new exhibits.
• Install and/or replace light bulbs, projector lamps, doors, etc.
• Troubleshoot, repair and maintain attraction systems, rides and equipment.
• Perform work order repairs, inspections and adjustments.
• Troubleshoot, repair or replace control devices.
• Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc).
• Repair and/or paint interior walls, hang pictures; assemble furniture.
• Set-up and install data cables as needed; install and repair computer outlets and computer bundles.
• Monitor and maintain all building systems as assigned.
• Observes safe working practices, including maintaining storage areas clean, organized and in safe 
condition.
• Corrects or reports any safety or fire hazards.
• Able to set-up and operate various hand tools and power equipment.
• Performs related duties as required or assigned.
• Basic carpentry and relevant tools and equipment (cutting wood and building in general).
• Basic plumbing and relevant tools and equipment (replacing fixtures, rebuilding flushometers, unclogging 
drains, etc).
• Basic electrical and relevant tools and equipment (replacing fixtures, replacing ballasts, replacing outlets, 
etc).
• Basic data and networking systems (troubleshooting and tracing Ethernet lines, patching lines, connecting 
lines to switches, running/installing new data lines, etc).
• Basic understanding of pumps, impellers and motors.
• Basic knowledge of hydraulic and pneumatic control systems, such as linear actuators, solenoids, etc.
• Electronics including AV systems, DMX lighting.
• PC hardware and software (troubleshooting, replacement, and installation).
• Low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc).
• Safety practices and equipment related to work (OSHA regulations and PPE knowledge).
Skilled in:
• Using repair materials, equipment and methods according to established industry and safety standards.
• Learning and applying proper maintenance procedures and use of equipment and supplies.
• Maintaining tools and equipment assigned in clean working order.
• Understanding and following written and oral directions.
• Completing assignments without immediate supervision.
• Establishing and maintaining effective working relationships with those encountered in the course of work.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line 
with the Group Policy (HS001) and the law. Must ensure they follow safe working procedures for all work 
activities they undertake and must not use any tools or equipment for which they have not been trained. Where 
incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as 
appropriate in accordance with applicable laws.
Education and Experience:
2 years of maintenance experience; or any equivalent combination of experience and/or education from which 
comparable knowledge, skills and abilities have been achieved. 2 years of service industry experience in a 
technical/themed environment. Specific experience to include animation, automation, hydraulics, pneumatic, 
electrical/electronics, and networks, or equivalent combination of experience and education. Experience of 
maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
Proven ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fastpaced environments. Self-motivated with previous maintenance experience, ideally hold a professional qualification 
in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

Work Environment:
Depending on location, work may be performed inside or outside with varying temperatures and floor surfaces.

Other Requirements: 
• Other duties as assigned. 
• Must be willing to work flexible hours, including evenings, holidays, and weekends to support site 
operations.
• Occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; 
hazardous waste; be exposed to a loud work environment.
• Able to climb ladders and work at elevations up to 20 feet.

Benefits

About the Perks

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at an interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz