As the Food and Beverage (F&B) Supervisor, you’ll be the captain of delicious experiences in our Café and/or Bar, ensuring every guest leaves with a smile. You’ll lead the team to deliver world-class service while keeping everything running like clockwork—cleanliness, safety, and tasty treats included! From training the team to creating schedules, managing inventory, and making sure every plate and drink looks as amazing as it tastes, you’ll be the driving force behind the magic.

Oh, and it doesn’t stop there! You’ll also step into the spotlight as Manager-on-Duty, overseeing the daily buzz of all departments and making sure every moment of the day is unforgettable. This is more than a job; it’s a chance to bring joy, flavor, and a touch of magic to everyone who walks through our doors.

Key Responsibilities:

• Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks® coffee service, plus other snacks, ice cream and cold beverages.
• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget.  
• Complete all stock control and inventory processes.
• Plan, organize and maintain standards within your F&B unit or area.
• Complete weekly standards audits.
• Ensure effective utilization of cost and order management systems.                                             
• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping.                                                                         
• Ensure all temperature checks logs are maintained and recorded.
• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.                                                                                                 
• Ensure spend per head targets are met or exceeded.
• Actively drive sales to achieve targeted KPIs.
• Ensure all staff’s Food Handling local area qualifications are met and maintained.                                                                                                  
• Ensure all local food licenses are always maintained.
• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
• Develop and manage Host schedules.
• Forecast the staffing needs of the business during trading periods.
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
• Efficiently respond to issues throughout the day by communicating between relevant departments.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.
  

Education and Experience:

• High school diploma or equivalent, Bachelor’s degree preferred.
• Two years of related experience in the food or beverage (i.e. restaurant, café) industry.
• A career-oriented individual with a background in leading teams in the hospitality or attractions industry.
• A guest-first mindset with excellent verbal and written communication skills.
• The ability to work well within a collaborative team atmosphere.
• Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment.
• Knowledge of point-of-sale automated systems and inventory/sales auditing is required.

At Merlin Entertainments, we offer fantastic benefits:

• Healthcare benefits (medical, dental, vision, and more!)
• 401(k) retirement plan with corporate match.
• Annual paid time off.
• 30% off at Merlin retail stores and other discounts.
• Complimentary tickets to all Merlin attractions worldwide for you and your friends and family!
• Career progression and skills development opportunities across the country and globally.