Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way).

Scope of job: The Food & Beverage Supervisor is responsible for delivering world-class customer service in our attraction Café or Bar. Role ensures all team members are fully trained to all company standards including guest experience, cleanliness, food preparation and safety, and financial controls. Food & Beverage Supervisor will develop effective schedules, control inventory, maintain proper stock levels and visual appeal of assigned locations.

This role also includes manager-on-duty shifts on the floor of the attraction overseeing the daily operation of all departments. 

Essential Job Functions: F&B Operations

• Manage full operation of counter service café/bar, which includes coffee service, plus other snacks, ice cream and cold beverages, item displays, merchandising, signage, and menu content.

• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget.

• Complete all stock control and inventory processes (stocktake, partender).

• Plan, organize and maintain standards within your F&B unit or area.

• Complete weekly standards audits, ensure daily checklist is complete and signed by MOD.

• Manage and motivate the team to maximise revenue opportunities through up-selling.

• Ensure effective utilization of cost and order management systems.

• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping.

• Ensure all temperature checks logs are maintained and recorded.

• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.

Ensure spend per head targets are met or exceeded.

• Actively drive sales to achieve targeted KPIs.

• Ensure all staff’s Food Handling local area qualifications are met and maintained.

• Ensure all local food licenses are always maintained

Coordinate Training of F&B Hosts

• Initiate and organize all host training and evaluation and maintain adequate records.

• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.

• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.

• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.

Create Weekly Schedules

• Work with scheduler to forecast and ensure the coverage needs of the F&B area.

Employee Development

• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.

• Develop and execute programs to engage staff and improve performance with incentives and recognition.

Manager On Duty for Attraction

• Oversee the smooth operation of all departments including Admissions, Guest Experience, Food and Beverage, and Retail.

• Efficiently respond to issues throughout the day by communicating between relevant departments.

• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.

The above list of job duties is not exclusive or exhaustive and the employee may be required to undertake such tasks as may reasonably be expected within the scope and grading of the role.

Education and Experience:

High school diploma or equivalent. Bachelor’s degree preferred. Two (2) years of related experience in Food & Beverage. A career-oriented individual with a background in leading teams in the hospitality or attractions industry. A guest-first mindset with excellent verbal and written communication skills. The ability to work well within a collaborative team atmosphere. Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment. Knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).  

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.