Merlin Entertainments

LEGOLAND CA Retail Administrative Assistant - PT

Location (Country-State-City) US-CA-Carlsbad
Job ID
2024-6726
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND California
Job Locations
US-CA-Carlsbad

What you'll bring to the team

 

This role is responsible for supporting the daily operation of the Retail Department.  This is to include, but is not limited to:  participation in Retail Duty Program, partnership with Central Planning for daily Retail shop coverage, Guest inquires and calls  and administrative functions and communication with the Retail Leadership Team.

 

Essential Functions:      

  1. Provides support for Retail Operation for various administrative duties.
  2. Participates in Retail Duty Program, providing guidance and leadership to store teams.
  3. Provides support in Administrative tasks, including monitoring office supplies for department and all locations.
  4. Monitors labor in partnership with Central Planning to ensure shops are covered and supported.
  5. Assists Retail Director in other duties as assigned.
  6. Supports data entry for various Stock Management requirements.
  7. May be assigned other activities and responsibilities within the Retail Department as needed.

Main Responsibilities:

 Operational

  • Responsible for being present and available for Associate and guest support.
  • Responsible for setting individual goals to reach daily targets.
  • Responsible for assigned store locations’ daily maintenance, cleanliness and security
  • Responsible for ensuring all cashiers are utilizing proper tools for efficient and effective POS usage
  • Responsible for all opening and closing tasks necessary to operate assigned store locations, including vault pick-ups and deposits in keeping with company policy and procedure
  1. Financial
  • Responsible for assisting department in labor management for areas due to call outs on a daily basis.
  • Responsible for efficient use of company and store supplies
  • Responsible for assisting Buying Team in accurate data entry for systems.
  • Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures
  1. People
  • Responsible for assisting Retail Management team as appropriate.
  • Responsible for adhering to policies and procedures and reacting appropriately to employee relations issues
  • Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
  • Responsible for continuing own growth through utilization of career development programs through collaboration with Director of Retail. 
  1. Health & Safety
  • Managers/Supervisors/Leads/Coordinators are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
  • Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Qualifications & Experience

Background and Experience:

Requires one - two years of experience in Retail.  Experience in theme park merchandise is preferred. Requires experience in retail store operations, leadership/management experience, including employee training. Knowledge of cash handling, inventory/sales auditing, and of point of sale automated systems is required.  Experienced in merchandise maintenance and visual merchandising is required. Ability to work effectively with others with effective communication skills required.

 

Education:  High school diploma or general education degree (GED); College degree preferred.

 

Physical Demands:

 

Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.

 

Intermittent and prolonged standing and walking to move about the park site, and interact with employees.

 

Finger dexterity sufficient to complete paperwork activities and to use a computer.

 

Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.

 

Hearing sufficient to communicate with individuals in person and by telephone.

 

Work Environment:

 

Various inside and outside locations with varying temperatures and floor surfaces.

 

Other Job Requirements:

 

Must be willing to work flexible hours, including evenings and weekends to support park operations. PPE as required by Manager or other HSSE Management  including closed toed shoes, non-slip shoes, etc.

 

 

Benefits

 

Physical Requirements

Sitting:

            1.         None (0%)                                

            2.         Occasionally (1-33%)                  

            3.    X   Frequently (34-66%)                   

            4.        Constantly (67-100%)                 


Wrist Deviation (Side to Side):

            1.         None (0%)                                            

            2.   X    Occasionally (1-33%)                                                   3.         Frequently (34-66%)                               

            4.         Constantly (67-100%)                             

 Standing:

            1.         None (0%)                                

            2.         Occasionally (1-33%)                  

            3.    X   Frequently (34-66%)                   

            4.         Constantly (67-100%)                 

Hand/Wrist Repetitions (Up and Down):

            1.         None (0%)                                            

            2.   X    Occasionally (1-33%)                              

            3.         Frequently (34-66%)                               

            4.         Constantly (67-100%)                             

C.         Walking

            1.         None (0%)                                

            2.         Occasionally (1-33%)                  

            3.    X   Frequently (34-66%)                   

            4.         Constantly (67-100%)                 

   Reaching:

            1.         None (0%)                                            

            2.    X   Occasionally (1-33%)                                                   3.         Frequently (34-66%)                               

            4.         Constantly (67-100%)                             

Lifts and Carries:                                                                                        

  • Up to 10 lbs: Occasionally
  • 11 lbs to 24 lbs: Occasionally
  • 25 lb to 34 lbs: none
  • 35 lbs+: none

Lifts Overhead: 

  • Up to 10 lbs: occasionally
  • 11 lbs to 24 lbs: occasionally 
  • 25 lbs to 34 lbs: none
  • 35 lbs+ : none         

Twisting:

            1.         None (0%)                                

            2.  X     Occasionally (1-33%)                  

            3.         Frequently (34-66%)                   

            4.         Constantly (67-100%)                 

Grasping:

            1.    X   Simple:  < 50 pounds                           

2.         Firm:  > 50 pounds                                 

 

 Bending:

            1.         None (0%)                                

            2.    X   Occasionally (1-33%)                  

            3.         Frequently (34-66%)                   

            4.         Constantly (67-100%)                 

Manual Dexterity/Strength:

            1.         Gross motor, light-moderate strength                              2.   X    Gross motor, moderate - heavy strength     

            3.         Fine motor, light-moderate strength           

4.         Fine motor, moderate - heavy strength       

  Squatting/Kneeling/Crawling/

            Climbing:

            1.         None (0%)                                

            2.    X   Occasionally (1-33%)                  

            3.         Frequently (34-66%)                   

            4.         Constantly (67-100%)                 

 Pushing:

            1.         None (0%)                                             

            2.    X   Occasionally (1-33%)     34_    lbs              

3.         Frequently (34-66%) ________ lbs             

4.         Constantly (67-100%) _______lbs              

Pulling:

            1.         None (0%)                                

            2.   X    Occasionally (1-33%)  __34___ lbs

            3.         Frequently (34-66%) ________ lbs

            4.         Constantly (67-100%) _______lbs 

 

 

Visual Requirements

 

Hearing

Visual Requirements:

            1.    X     Close eye work (small figures)                               2.           Color discrimination                    

                        - Minimal color discrimination        

                        - Normal color discrimination         

            3.    X     Other:  Depth perception, distance                         vision, ability to focus.

 

Hearing Requirements:

            1.   X      Special requirements                               

                        Able to consistently fulfil communication

                        needs.  (alarms, phone ringing, conversation,

clear acuity within 100 feet)

 

 

Working Conditions

Temperature:

            1.         < 15 degrees Fahrenheit              

            2.   X     Between 16 and 95 degree            

            3.   X     > 95 degrees                             

Driving:

            1.         None (0%)                                         

2.   X    Occasional (1-33%)                             

3.         Frequent (34-66%)                                

4.         Constant (67-100%)                   

Pay Range

Compensation between USD $23.75/Hr.-USD $23.75/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.