FOOD AND BEVERAGE SUPERVISOR

Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience 
and that every member of our team embraces and exhibits our company values (known collectively as The Merlin 
Way).

Scope of job: The Food & Beverage Supervisor is responsible for delivering world-class customer service in 
our attraction Café or Bar. Role ensures all team members are fully trained to all company standards including 
guest experience, cleanliness, food preparation and safety, and financial controls. Food & Beverage Supervisor will 
develop effective schedules, control inventory, maintain proper stock levels and visual appeal of assigned locations. 
This role also includes manager-on-duty shifts on the floor of the attraction overseeing the daily operation of all 
departments.

Essential Job Functions: 
F&B Operations
• Manage full operation of counter service café/bar, which includes coffee service, plus other snacks, ice cream 
and cold beverages, item displays, merchandising, signage, and menu content. 
• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget. 
• Complete all stock control and inventory processes (stocktake, partender). 
• Plan, organize and maintain standards within your F&B unit or area. 
• Complete weekly standards audits, ensure daily checklist is complete and signed by MOD. 
• Manage and motivate the team to maximise revenue opportunities through up-selling.
• Ensure effective utilization of cost and order management systems. 
• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping. 
• Ensure all temperature checks logs are maintained and recorded. 
• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits. 
• Ensure spend per head targets are met or exceeded.
• Actively drive sales to achieve targeted KPIs. 
• Ensure all staff’s Food Handling local area qualifications are met and maintained. 
• Ensure all local food licenses are always maintained.
Coordinate Training of F&B Hosts
• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery 
as needed.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
Create Weekly Schedules
• Work with scheduler to forecast and ensure the coverage needs of the F&B area.Employee Development
• Develop team members through team building, praise, coaching, training, and discipline, according to company 
and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
Manager On Duty for Attraction
• Oversee the smooth operation of all departments including Admissions, Guest Experience, Food and 
Beverage, and Retail.
• Efficiently respond to issues throughout the day by communicating between relevant departments.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
The above list of job duties is not exclusive or exhaustive and the employee may be required to undertake such 
tasks as may reasonably be expected within the scope and grading of the role.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line 
with the Group Policy (HS001) and the law. In particular, they must ensure they follow safe working procedures 
for all work activities that they undertake, and they must not use any tools or equipment for which they have not 
been trained. Where incidents do occur, they must ensure they are reported to their line manager and cooperate
with any investigation as appropriate in accordance with applicable laws.

Education and Experience:

High school diploma or equivalent. Bachelor’s degree preferred. Two (2) years of related experience in Food & 
Beverage. A career-oriented individual with a background in leading teams in the hospitality or attractions industry. 
A guest-first mindset with excellent verbal and written communication skills. The ability to work well within a 
collaborative team atmosphere. Flexibility and adaptability, especially in creating and/or implementing new 
operational procedures or new systems and positively influencing team members within an innovative, fast-paced 
environment. Knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required. 

Work Environment: 

Various inside and outside areas within the Attraction, with varying temperatures and floor surfaces.

About the Perks

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at an interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.