LEAD TECHNICIAN

Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience 
and that every member of our team embraces and exhibits our company values (known collectively as The Merlin 
Way).

Scope of job: The Technician is a vital role in our attractions as they ensure all the fun and magic are being 
delivered at an optimal level. The Technician assists with the planned and reactive maintenance throughout the 
attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently.

Responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Essential Job Functions:
• Maintain, repair and troubleshoot all aspects of the attraction's equipment and machinery including HVAC, 
electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
• Utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and 
themed attractions for the maximum guest experience.
• Position functions will include custodial duties, re-lamping & lighting systems, painting and wall repair, food 
and beverage equipment, shipping and receiving as well as exhibit setup and take-down
Health & Safety:
• Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the 
workplace and in line with the Merlin Entertainments Group Policy. 
• Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate 
line manager.
• Follow safe work practices as outlines as outlined in out Code of Safe Work Practices (COSWP)
• In cases of incidents or accidents ensure appropriate reporting is done in a timely manager.

Qualifications:

• You will be highly self-motivated with previous maintenance experience with maintaining a wide range of 
equipment including rides.
• Minimum of 2 years of service industry experience in a technical/themed environment.
• At least 2 years of technical college; or equivalent combination of experience and education
• Experience in maintaining flexibility and the highest level of service in high-pressure and/or stressful 
situations.
Work Environment:
• Depending on location, work may be performed inside or outside with varying temperatures and floor 
surfaces. The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, 
fluorescent lamps, or batteries; hazardous waste; be exposed to a loud work environment.
Other Requirements:
• Must be willing to work flexible hours, including evenings, holidays, and weekends to support site 
operations.
• While performing the duties of this job, the individual is regularly required to stand and walk for 
prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; 
reach, pull, push with hands and arms below head and frequently above head; ability to smell.
• The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent 
lamps or batteries; hazardous waste; be exposed to a loud work environment. 

About the Perks

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at an interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.