Scope of Job:

The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations.

Key Objectives:

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Ability to work independently and make thoughtful decisions with keen attention to detail.
• Ability to manage guest concerns and any emergency that may arise.

Main Responsibilities:

• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
• To produce accurate and timely reports and correctly handle all cash transactions
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
• Manage and track reservation deposit collection.
• Ensuring guest information has been entered accurately
• Ensuring all guest package add-ons have been correctly added to arriving reservations
• Ensuring all parking charges are posted correctly
• Responding to guest inquires through all communication channels
• May assist with other duties as assigned.

Background and Experience:

• Previous hotel Front Desk experience with excellent guest service skills a must.
• Must possess excellent mathematical skills, previous cash-handling experience, and knowledge of accounting principles.
• Organizational skills required for this position include strong follow-through, problem solving, and communication.
• Proficiency with Opera property management system (PMS) a must.
• Must have the ability to successfully work independently with minimal supervision.
• Must be 18+ years old due to the scheduling requirements

Education:

• High School Diploma or equivalent – Required.
• Bachelor’s Degree in Related Field – Preferred

Benefits:

• Alongside company paid working holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.