Please feel free to join us at our upcoming career fair on December 14th and 15th from 10AM-4PM. We will be hiring for roles in Retail, Operations, Facilities, Entertainment, Food and Beverage, EMT's and Park Ranger with Full and Part Time positions Available!!
This will be held at Peppa Pig Theme Park at 8851 26 BLVD, North Richland Hills, TX 76180. Hope to see you there!

The admission shift lead assists the team in the day-to-day guest experience operations at the attraction. The Shift lead’s primary responsibility is serving as the Manager on Duty for the entire attraction, ensuring the efficient operation of our Attraction, Retail Shop, and Diner. Shift Leads also plays a vital role in developing our front-line staff to deliver world-class customer service daily.

Key Responsibilities:

Serve as Manager on Duty for the Attraction, including but not limited to:

• Oversee the smooth operation of all departments, including Admissions, Attraction, Food and Beverage, and Retail Delegate, and monitor daily assignments for front-line staff.
• Lead and motivate staff to be “guest-obsessed” and provide exemplary customer service.
• Uphold all health and safety policies and procedures and ensure all teams comply.
• Manage queues and guest flow within the busiest areas of the attraction most safely and optimally.
• Efficiently respond to guest issues and concerns throughout the day by communicating among relevant departments.

Coordinate Training of front-line Hosts

• Initiate and organize all Host training in ride safety, food safety, profit protection, and retail standards.
• Maintain adequate records.
• Ensure team members are empowered to deliver outstanding customer service, including guest recovery, as needed.
• Evaluate workforce performance. Coach and escalate as needed.

Support Admissions

• When not duty managing, Shift Leads will support their respective department in areas such as training, stocking, inventory controls, employee engagement, and scheduling.
• Other duties as assigned.

Education and Experience:

• A high school diploma or general education degree (GED) is preferred.
• Customer service and guest interaction experience and proficiency are required.
• Experience and passion for entertaining children and families is required.
• The ability to train others effectively is required.
• This position requires a fun, expert, outgoing approach to interacting with others, the ability to lead a team to do the same, and the ability to provide service on the highest possible level.
• Excellent communication and motivational skills are required.
• Must be able to work in a fast-paced, multi-task environment.
• Able and willing to work occasionally on weekends, evenings, and holidays, as needed.
• Must be willing to get CPR and First Aid Certifications

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities