Scope of Job:

Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures during the night shift

Key Objectives:

Provide a high level of customer service to all MCs and guests while providing them a secure environment during the overnight shift

Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Main Responsibilities:

1. Operations

• Maintains access control
• Patrols both Hotels and surrounding areas
• Writes detailed and accurate incident/injury reports
• Responds to calls for service including but not limited to:
  • 
    1. Disturbances
    2. Lost children
    3. Intoxicated/disorderly persons
    4. Lost/stolen items
    5. Theft
    6. Vandalism
    7. On-property traffic collisions
    8. Medical incidents (alongside Park Health Services team)
    9. Fire/panic alarms
    10. Money escorts
    11. Key assists
    12. Safe assists
    13. Suspicious person reports
    14. Perform safety and security checks of LEGOLAND property and other
    assets.
• Operates Park Dispatch Center (utilizing CAD operating system)
• Surveillance of Resort utilizing CCTV system
• Guest screening at park entrances (bag checks)
• Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
• Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)
• Must be willing to work outdoors and during inclement weather.
• Must be able to write reports as needed to document incidents that occur in the resort.
• Must also be able to read other people’s reports to assist in investigations.
• Must have a valid driver’s license and proof of auto insurance on file at all times.
• Must be able to patrol the resort on foot, in operating vehicles and maneuver up and down stairwells as part of your patrol duties.

2. Marketing

• Assist in staffing special events in Hotel.

3. Financial

• Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues
• Provide surveillance (both in uniform and in plain clothes)

4. People

• Provide excellent service and customer/guest relations to all MCs, vendors and Resort guests
• Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.

5. Health & Safety:

• Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
• Record “Near Miss” incidents and enter into reporting system
• Assist with Facility Inspections and Safety Audits

Background & Experience:

• Excellent communication skills, reasoning and interpersonal skills are required in this job.
• Excellent phone, radio and person to person communication skills are essential to this position.
• Prior security experience is helpful.
• The ability to remain calm under pressure and in high stress situations is required.
• Must be at least 18 years of age
• Must have a valid Driver’s License with a safe driving record
• Must possess valid auto insurance.
• The ability to remain calm and act in high stress and pressure situations is required.
• The ability to defend oneself or others if the situation arises
• Must be willing to work weekends, holidays and graveyard to support resort operations

What You'll Get...
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours and has shifts on Holidays, weekends, early mornings and supporting after Park close hours**

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com. 

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