Do you love creating unforgettable experiences and spreading smiles? 😄
Join the team that brings LEGO® magic to life every day! As a Guest Experience Shift Lead, you’ll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.! 🎢💛
If you’re a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment — this is your next adventure! 🚀
This role requires flexibility, with a primary focus on weekends, holidays, and peak guest periods. Typical schedules will include a mix of weekday and weekend shifts, with hours ranging between morning, midday, and evening depending on business needs and school group demand.
🌟 What You’ll Do
As a Guest Experience Shift Lead, you’ll be the go-to leader on the floor, ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen! 🪄
🎯 Lead & Inspire – Motivate and support team members to be guest-obsessed and deliver amazing service with a smile.
🎟️ Keep Things Running Smoothly – Oversee daily operations, delegate tasks, and jump in to help wherever needed.
🦺 Safety First! – Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.
🤝 Make Every Moment Count – Handle guest questions and issues with care and creativity to turn challenges into positive experiences.
🎓 Train & Develop – Help new and current team members grow through hands-on coaching, training, and development.
📋 Support the Team – When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome!
💬 Lead by Example – Jump into guest-facing roles when needed — showing how world-class service is done!
🌈 A fun, positive, and outgoing personality — you love connecting with people!
🎓 High school diploma or GED required.
🎠 At least 6 months of experience in attractions, hospitality, or customer service preferred.
🧱 Proven ability to multitask in a lively, fast-paced environment.
💬 Excellent communication and teamwork skills.
💡 Leadership qualities that inspire others to deliver their best — and have fun doing it!
🧭 Flexible availability including mornings, evenings, weekends, and holidays.
💪 Comfortable standing, walking, and moving around the attraction for long periods.
🎶 Work in a lively, colorful, and family-focused environment — with laughter as your soundtrack!
At LEGO Discovery Center, fun is our specialty! You’ll join a team that believes in creativity, imagination, and teamwork. Every day you’ll help guests make memories they’ll treasure — and have a blast while doing it! 🧱💛
✨ A playful, dynamic work environment
✨ Opportunities for career growth and development
✨ Discounts, perks, and awesome team events
✨ The chance to make a real difference — one smile (and one brick) at a time!
Ready to lead the fun? Apply today and help us build unforgettable experiences — brick by brick! 🧱🎉
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
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