Create Extraordinary VIP Experiences at LEGOLAND® Florida Resort

At LEGOLAND® Florida Resort, we create unforgettable memories for families every day—and our VIP experiences make those moments even more awesome. We are looking for an experienced, energetic, and guest-obsessed Senior VIP Host to help lead exceptional experiences for our most valued guests.

As a Senior VIP Host, you will be a trusted member of the VIP team, helping ensure every VIP visit is personalized, seamless, and filled with the creativity, fun, and world-class service that make LEGOLAND Florida Resort special. From welcoming guests before arrival to creating magical in-park moments, you will help turn a great day into an unforgettable one.

The ideal candidate has experience in hospitality, guest services, events, or entertainment environments. Flexibility to work weekends, holidays, and peak seasons. Ability to walk the park and stand for extended periods. 

What You’ll Do

Lead the VIP Experience

• Deliver personalized, high-quality service to VIP guests throughout their Resort visit.
• Prepare for and host a variety of VIP experiences, including VIP tours, hotel packages, birthday celebrations, special events, and other premium Resort offerings.
• Serve as a VIP concierge and key point of contact for guests before arrival and during their visit.
• Respond to VIP guest inquiries by email, phone, and in person with professionalism, warmth, and timely follow-through.
• Listen closely to each guest’s needs and personalize experiences to exceed expectations.
• Support VIP sales by helping convert guest inquiries into memorable premium experiences.
• Manage and track VIP bookings, reservations, guest details, and post-visit surveys.

Support Daily VIP Operations

• Help ensure smooth, efficient VIP operations across the Resort.
• Lead daily shift meetings to communicate priorities, assignments, and important updates.
• Monitor break assignments and team coverage to support a seamless guest experience throughout the day.
• Partner with leadership to ensure opening and closing responsibilities are completed according to established procedures.
• Follow all VIP standards, procedures, and Resort safety expectations.

Inspire and Support the Team

• Lead by example as a positive, professional, and dependable Model Citizen.
• Serve as a trainer and mentor for VIP Hosts, helping build confidence, consistency, and exceptional service skills.
• Collaborate with teams across the Resort to create seamless, memorable experiences for VIP guests.
• Bring creativity, enthusiasm, and a guest-first mindset to every interaction.

Physical & Work Environment

This role is active and guest-facing throughout the Resort. You may work in a variety of indoor, outdoor, and enclosed environments with varying temperatures, floor surfaces, and weather conditions.

• Frequent walking, standing, and moving throughout the Resort to support guests and operations.
• Periods of sitting, completing reservations, responding to emails, and managing guest details.
• Exposure to wet, humid, and outdoor conditions.
• Possible exposure to food allergens.
• Ability to read written materials, complete paperwork, and follow safety procedures.
• Ability to communicate clearly with guests and team members in person and through communication devices.

What We’re Looking For

The ideal candidate is a confident and polished hospitality professional who enjoys connecting with people, solving problems, and creating memorable moments. You are organized, proactive, and able to balance multiple guest needs while maintaining a high level of service.

Required Skills & Qualifications

• Excellent communication, interpersonal, and collaboration skills.
• A strong passion for guest service and creating exceptional experiences.
• Ability to lead by example, support fellow Model Citizens, and maintain professionalism in a fast-paced environment.
• Comfortable managing guest inquiries, reservations, bookings, and follow-up communication.
• Basic computer, data entry, and math skills.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods.

Preferred Experience

• Previous experience in a guest-facing hospitality, tourism, entertainment, hotel, commercial, or theme park environment.
• Experience supporting VIP guests, premium experiences, concierge services, tours, events, or reservations.
• Experience mentoring, training, or leading frontline team members.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!