The VIP Builder will utilize their LEGO Knowledge and creativity to craft fun and personalized experiences for our VIPs. They will facilitate Ultimate + experiences, host tours, and provide administrative support as needed

Main Responsibilities:

• Facilitate VIP Ultimate + events, including but not limited to; Model Building, Factory Tours, Wake Up the Fish, and Reptile Encounters.
• Lead special Behind the Scenes experiences for Make-A-Wish and other charity events.
• Keeps inventory of LEGO product needed for experiences and orders replacements in a timely manner.
• Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
• Leads by example to ensure VIP MCs meet or exceed our Guest Service expectations as outlined in our Guest Obsessed program.
• Assist in the creation and execution of new VIP experiences
• Guide VIP Families during exclusive and unique build sessions.
• Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
• Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
• May be asked to act as a sales agent for the VIP Experience and VIP Host when needed
• Support the Senior MC with office tasks including but not limited to; inventory, shopping, reconciliation

This role is Seasonal, and will sunset on Sunday, October 4th 2026.

Required:

• Minimum 1 year Previous VIP Host and Build experience required (equivalent experience will be considered).
• Enjoys working directly with Guests and have experience in a guest focused role
• Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated.
• Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
• Must be able to deliver information and interact with guests in a conversational manner.
• Strong organizational, memorization and planning skills are required.
• Possess a professional demeanor and able to work under pressure.
• Be a strong problem-solver, quick thinker, and provide outstanding service to the Management team, VIP Team, and our Guests.
• Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
• Conducts high level of professionalism and confidentiality

Preferred:

• 2 years or more with LEGOLAND California.
• Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
• Proficient knowledge and skill of Microsoft Outlook, Excel and Word. Knowledge of Galaxy/Accesso operations is a plus.
• Cash handling experience

Education:

High school diploma or GED equivalent.

Other requirements:

Must be willing and able to work flexible hours, which include days, nights, weekends, and holidays to support Resort Operations. 

Physical Requirements:

• Sitting: Frequently (34 – 66%)
• Sitting: Constantly (67-100%)
• Standing: Occasionally (1 -33%)
• Standing: Constantly (67-100%)
• Walking: Frequently (34 – 66%)
• Walking: Constantly (67-100%)
• Bending: Occasionally (1 -33%)
• Squatting/Kneeling/Crawling/Climbing: None (0%)
• Wrist Deviation (Side to Side): Frequently (34 – 66%)
• Wrist Deviation (Side to Side): Constantly (67-100%)
• Reaching: Occasionally (1 -33%)
• Grasping: Simple < 50 Pounds
• Pushing: Occasionally (1 – 33%)

Lifts and Carries:

• Up to 10 pounds – Frequently 
• 11 – 24 pounds – Occasionally
• 25 – 34 pounds – Occasionally

Lifts Overhead

• Up to 10 pounds – Occasionally

Visual Requirements:

• Close eye work (small figures)
• Color discrimination
• Normal color discrimination

Hearing Requirements – Special Requirements

• Able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions:

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour per day
• Driving: Occasional (1 – 33%)
• Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)

The duties & physical requirements listed above are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements of duties & physical requirements

does not exclude them from the position if the work is similar, related or a logical assignment to the

position.