The Wardrobe Lead serves as a key leadership point of contact between line staff and the Wardrobe & Park Presentation Manager, overseeing the day-to-day operations of the Wardrobe department. This role supports operational efficiency, uniform presentation standards, and inventory control while ensuring compliance with resort uniform guidelines.

The Wardrobe Lead is responsible for coordinating staff breaks, managing wardrobe inventory during both peak and non-peak periods, and ensuring the consistent presentation and availability of resort uniforms. This position collaborates closely with other departments to ensure uniform guidelines are met and that uniform orders are executed in a timely manner. Additional responsibilities include mending garments, operating sewing equipment, tracking uniform usage, and maintaining accurate records and reports.

Scope and Responsibilities:

• Maintain Grooming & Appearance Standards: Assist in monitoring the appearance of Model Citizen (MCs) and ensuring compliance with LEGOLAND California Resort’s grooming and appearance policies.
• Department Standards & Training: Support the development and enforcement of department standards. This includes monitoring MCs, conducting audits, delivering training, and overseeing recertifications.
• Staffing & Scheduling: Monitor staff attendance and adjust schedules (with approval) to meet the park's operational needs. Organize daily scheduling, breaks, and meal periods.
• Performance Management: Under supervisory guidance, assist with scheduling, coaching, writing performance reviews, issuing corrective actions, and providing feedback on policy compliance.
• Equipment Training & Usage: Train MCs in the proper use of all relevant wardrobe equipment.
• Inventory Management: Organize and stock supplies and work with the Department Manager to ensure timely ordering of inventory. Assist with ordering when necessary.
• Problem Solving & Communication: Communicate and resolve any operational, guest, maintenance, safety, or staffing issues as needed.
• Vendor Relations: Build and maintain strong relationships with wardrobe vendors. Work with vendors to ensure timely and acceptable delivery of wardrobe items and resolve any issues that arise.
• Sewing Projects: Complete specialty sewing tasks as needed, on a by-request basis.
• Inventory Control: Assist with inventory control and ensure the department meets its annual uniform budget. Manage inventory levels to ensure adequate supply for all seasons.
• Production Wardrobe Management: Oversee all aspects of wardrobe for production, including care, maintenance, and purchases.
• Coordination of New Uniform Trends: Collaborate with other departments to implement new uniform trends.
• Health, Safety & Security: Responsible for the health, safety, and security of the team, in accordance with the Group Policy (HS001). Ensure risk assessments are completed, safe working procedures are followed, and incidents are investigated and addressed appropriately.

• 1–2 years of team leadership experience required.
• Sewing experience is highly recommended.
• Strong verbal and written communication skills.
• Exceptional organizational and problem-solving abilities.
• Ability to self-initiate activities, manage projects, and follow up on tasks.
• Positive and supportive interpersonal skills for working with both coworkers and vendors.
• Capable of creating training materials and documentation to support department needs.

Education:

• Minimum requirement: High School Diploma.
• General sewing skills with an average understanding of pattern making.

Other Requirements:

• Flexibility to work evenings, weekends, and varying hours to support park operations.

Physical Requirements:

• Sitting: Occasionally (1 – 33%)
• Standing: Frequently (34 – 66%)
• Walking: Frequently (34 – 66%)
• Lifts and Carries: 35 to 50 pounds – Frequently 
• Lifts Overhead: 25 – 34 pounds – Frequently  
• Twisting: Frequently (34 – 66%)
• Bending: Frequently (34 – 66%)
• Squatting/Kneeling/Crawling/Climbing: Frequently (34 – 66%)
• Pulling: 25 to 35 pounds - Frequently (34 – 66%)
• Wrist Deviation (Side to Side): Occasionally (1 – 33%)
• Hand/Write Repetitions (Up and Down): Frequently (34 – 66%)
• Reaching: Frequently (34 – 66%)
• Grasping: Simple < 50 Pounds
• Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
• Pushing: 25 to 24 pounds - (Frequently (34 – 66%)

Visual Requirements:

• Close eye work (small figures)
• Normal color discrimination
• Other: Depth perception, distance vision, ability to focus

Hearing Requirements – Special Requirements

• Able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions:

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour per day
• Personal Protective Equipment (Respiratory Mask etc.): Frequent (34 – 66%)
• Driving: Occasional (1 – 33%)
• Noise (Loud/Repetitive, < 85 Decibels Per OSHA Standard): None (0%)

The duties & physical requirements listed above are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements of duties & physical requirements

does not exclude them from the position if the work is similar, related or a logical assignment to the

position.

·       Excellent health care options (medical, dental, and vision that encourage preventative care).

·       Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

·       Merlin Magic Pass for friends and family to enjoy the parks & attractions

·       Recognition Programs and Rewards

·       401(k) program with company match

·       Tuition reimbursement programs

·       Numerous learning and advancement opportunities