The Executive Assistant (EA) provides high-level administrative and operational support to senior leaders within the North America Hub. This role is critical to ensuring smooth day-to-day operations, effective executive support, and a consistent employee experience across onboarding, engagement, and Hub coordination. The EA acts as a trusted partner to leaders, enabling them to focus on strategic and people-focused priorities by managing logistics, communications, and cross-functional coordination.

Key Responsibilities

Executive & Leadership Support

• Provide proactive administrative support to senior leaders, including calendar management, meeting coordination, travel arrangements, and expense processing.
• Prepare agendas, meeting materials, presentations, and follow-up actions; track deliverables and deadlines.
• Act as a central point of contact for executive communications, prioritizing requests and ensuring timely responses.
• Support confidential matters with discretion and professionalism.

Onboarding & Pre-Onboarding Coordination

• Coordinate day-one readiness for new hires, including induction planning and new hire communications.
• Partner with IT, Facilities, and business teams to ensure equipment ordering, system access, and workspace setup are completed on time.
• Manage workspace planning and approvals, including desk assignments and office logistics.
• Support day-one orientation activities, tours, introductions, and work authorization coordination as needed.

Hub Operations & Coordination

• Support the operational rhythm of the North America Hub by coordinating meetings, communications, and shared resources.
• Assist with tracking key Hub initiatives, timelines, and action items to ensure follow-through.
• Maintain organized records, documents, and trackers related to Hub activities and leadership priorities.
• Serve as a liaison between executives, Hub teams, and cross-functional partners.

   

  Culture, Wellbeing & Engagement Support

  • Support culture and engagement initiatives, including team events, recognition activities, and wellbeing efforts.
  • Assist with planning and logistics for team meetings, town halls, and Hub-wide events.
  • Help ensure a consistent and welcoming employee experience across the Hub.

Qualifications

• 3–5+ years of experience supporting senior leaders in an Executive Assistant or similar role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• High level of professionalism, discretion, and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and collaboration tools; comfort working across systems and platforms.
• Ability to work independently, anticipate needs, and operate effectively in a fast-paced, evolving environment.

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities