About the Role

With a strong focus on staff and guest obsession, the Senior Host plays a key role in making our resort the best place to work and visit. This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations.

As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience.

Key Responsibilities

Role Modelling & Leadership Support

• Deliver excellent guest service while supporting smooth, efficient resort operations

• Participate in shift briefings to review daily tasks and priorities

• Monitor staff break rotations to ensure appropriate coverage throughout the day

• Complete presentation checklists and ensure high standards of cleanliness and safety

• Support opening and closing duties in line with operating procedures

• Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information

• Lead by example through professionalism, positivity, and high-quality service

Zonal Operations

• Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions

• Complete retail duties including sales transactions, stock control, loss prevention, and upselling

• Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement

• Maintain excellent standards of cleanliness across the resort, including restrooms and public areas

• Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met

  • As a Ride Host: greet and organize guests across multiple attractions

  • As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times

• Monitor water attractions while ensuring guest safety and enjoyment

  • Maintain Shallow Water Lifeguard certification in line with operational requirements

• Complete opening and closing routines as required

• Liaise with the leadership team to resolve resort-wide guest issues

• Adapt to different roles and responsibilities across zones, supporting the wider team as needed

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!