🧱 Retail Host – LEGOLAND® Discovery Center Kansas City

Part-Time | Retail Team

About the Role

Do you love LEGO®, fun, and making people smile? 🟡
Do you have the energy to turn everyday moments into awesome memories?
If you enjoy creating magical experiences and bringing excitement to every guest interaction, then this role is built just for you!

As a Retail Host, you’ll be the face of fun in our shop—connecting with guests, sharing product knowledge, and helping everyone find the perfect LEGO treasure to take home. All while keeping the atmosphere safe, welcoming, and full of smiles!

What You’ll Be Doing

🧱 Create WOW Moments

• Deliver exceptional guest service with enthusiasm, confidence, and positivity.

• Actively engage with guests and bring high energy and fun to every interaction.

• Live and breathe the Merlin Values in everything you do.

🛍️ Retail Rockstar

• Promote products and help guests find the perfect LEGO items.

• Maintain a strong sales focus while meeting and exceeding sales goals.

• Keep retail displays fully stocked, organized, and looking awesome.

🎉 Guest Experience Champion

• Manage busy retail lines safely while keeping the experience fun and friendly.

• Communicate confidently with guests of all ages, team members, and leaders.

• Ensure the retail area is clean, tidy, and ready to impress throughout the day.

🔐 Safety First

• Follow opening and closing procedures as outlined in the department plan.

• Ensure Health, Safety & Security policies are followed at all times.

• 6 months – 1 year experience working in retail, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.