Guest Experience Host – Costume Character & Special Events

Peppa Pig World of Play

About the Role

Do you have the magic to create unforgettable experiences and spread joy wherever you go? ✨
Do you love making people laugh, smile, and have the best day ever? Then you’re ready to join Team Merlin at Merlin Entertainments!

We are recruiting costume performers to bring Peppa and George to life! In this role, you’ll also act as a buddy for our on-site characters, helping guests interact with their favorite friends. This is a high-energy, performance-focused role where strong improvisation and guest engagement skills are a must.

You’ll take part in meet-and-greet photo opportunities and may also assist in other roles across the attraction as needed. Every day is a chance to create magical moments for families and children!

Responsibilities

• Deliver outstanding guest service with enthusiasm, energy, and a passion for fun, embodying the Merlin Values at all times.

• Seek out guest interactions and engage with families with boundless energy and excitement.

• Manage guest queues safely while keeping the experience fun and positive.

• Ensure all public areas and displays are clean, tidy, and fully stocked for the attraction opening and throughout the day.

• Follow all opening and closing procedures as outlined in the department’s operating plan.

• Maintain compliance with Health, Safety & Security standards, including COVID-19 policies, practices, and regulations.

• Support the attraction team as needed, helping in other areas to ensure smooth operations and magical guest experiences.

• Please note to apply for this role your height must be within the following height range: 5’2" to 5'5"
• An outgoing personality with high energy!
• Strong stamina and ability to move freely in costume.
• Outstanding customer service skills
• Excellent improvisation skills
• A proactive approach - being able to 'think on your feet' and take ownership of issues that may arise.
• A desire to create memorable experiences for guests.
• Team player - ability to work within a close-knit team while also being able to work independently.

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.

• To apply for this role, we ask that you be at least 16 years of age. 

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

🎉 Join the team—apply today! 🌈