ROLE SUMMARY

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

KEY RESPONSIBILITIES

Zonal Operation:
• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
• Performs opening and closing routines as defined by the operating procedures.
• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
• Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:
• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. 

WORK ENVIRONMENT, PHYSICAL DEMANDS
• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact 
with guests.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to 
properly complete safety procedures.
• Hearing sufficient to communicate with individuals in person and via device.

EXPERIENCE AND QUALIFICATIONS

• Preferred experience in a guest-facing role such as a commercial or theme park environment.
• Excellent communication and collaboration skills.
• Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures. 
• Ability to handle high-stress situations calmly and effectively.
• Basic math and computing skills are preferred.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.