About the role...​

Responsible for the organized, orderly, and cleanly appearance of assigned retail locations or store section(s) by maintaining merchandise levels and performing general housekeeping tasks. Performs a variety of duties related to Retail merchandising/visual presentations while meeting LEGOLAND sales goals and assuring a smooth-running operation. Included in this role will be stock replenishment duties which may include inventory system work.  Works closely with the Visual Merchandiser and the assigned retail zone management team.

What you’ll be doing...

• Provide excellent service to Resort Guests in a variety of store and kiosk locations

• Exhibits product knowledge and organizational skills

• Supports management team in a variety of roles and assigned duties

• Leading the store merchandising/visual presentations

• Re-stock retail location and supporting retail inventory guidelines

Operational

·        Follows all LEGOLAND policies and procedures.

·        Provides guests and fellow MCs with excellent guest service.

·   Oversees sales floor and stock room areas to ensure guidelines for maintenance, overall appearance, safety, and security are met.

·        Ensures all floor and back stock spaces are clear of all debris, ADA compliant and in accordance with Loss Prevention standards.

·        Responsible for the overall appearance of the store.  Stocks shelves, orchestrates floor moves and works on special projects to ensure floor presentation is in accordance with LEGOLAND Florida visual standards.  Organizes all stock room and back stock areas in an orderly and functional manner.

·        Responsible for high-reach and other general housekeeping tasks, as needed, on the interior and exterior of each building in the assigned retail zone.  This may include climbing high reach ladders, removing dust/cobwebs and utilizing a pressure washer.

·        Maintain merchandise inventory and daily stock turn. Orders product according to store/section plan-o-gram (when applicable).

·        Process deliveries brought to the location in a timely manner and report any discrepancies to a member of management. 

·        Integrates new merchandise into the current stock.

·        Works with Warehouse staff to ensure successful merchandise management and inventory audits.

·     Ensures all products are accurately priced.  Ensures completion and maintenance of price changes. 

·      On a weekly basis, performs, and processes all cycle counts to maintain inventory integrity of zone.

·     Processes damages weekly.  Ensures damaged product is returned to the warehouse/vendor in a timely manner.

·      Acts a point of contact between the Visual Merchandising Manager, and Retail Supervisors.  Works in collaboration with other Retail Service Associates to accomplish store and department centric tasks and projects.

·        Keeps an accurate count of hardware and fixtures on hand.

·        Maintains Visual Binder

·   Performs other duties as required and directed by members of the LEGOLAND Florida Retail Operations and Retail Purchasing leadership team.

Who we’re looking for...

• 
  One year of experience within a customer or guest service-related field is preferred.
• Experience in retail stocking, merchandising and/or warehouse operations as well as experience in inventory/sales auditing, and of point-of-sale automated systems is helpful.
• Ability to work effectively with others with effective communication skills required.
• Self-motivated and demonstrated initiative.
• Strong problem-solving skills and dedicated to providing outstanding Guest Service required.
• Demonstrated ability to remain calm under pressure.
• Ability to consistently lift large loads as well as a
  clean driving record for using company equipment.