About the Role

🌟 Do you have the magic touch to make every moment unforgettable?
Are you the kind of person who can turn an ordinary day into a splash of excitement and laughter? If creating smiles, spreading joy, and being part of a team that brings fun to life sounds like your dream job — then we want YOU to join the adventure as part of Team Merlin at Merlin Entertainments!

We’re on the hunt for fun-loving, energetic, and enthusiastic Guest Experience Hosts to help us create fin-tastic, unforgettable experiences for every guest who walks through our doors.

As a part-time Guest Experience Host, you’ll be at the heart of the action — greeting guests with a smile, keeping the fun flowing, and ensuring every visit is packed with excitement. You’ll rotate through a variety of awesome roles across the attraction, including: 🎟️ Admissions, 🎢 Ride Operations, 🍔 Food & Beverage, 🎁 Retail, 🎉 Birthday Parties & Special Events, 🧸 Costume Characters. 

Every day is a new adventure! You’ll bring energy, creativity, and top-notch guest service to make sure everyone leaves with a smile (and probably a few selfies too!).

Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• To follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

About You

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. 

So, if you’re ready to dive into a role where fun is your job description, magic is your mindset, and smiles are your superpower, come join Team Merlin — where every day is filled with laughter, teamwork, and unforgettable memories!