🛍️ Retail Host – Join Team LEGOLAND Discovery Center Michigan

✨ About the Role

Do you have the magic to turn an ordinary shopping trip into an unforgettable experience? Do you love spreading smiles, laughter, and excitement wherever you go? If so, Team Merlin wants YOU!

We’re looking for fun-loving, enthusiastic, and energetic individuals to join our Retail Team. As a part-time Retail Host, you’ll help guests take a piece of the magic home while creating lifelong memories.

You’ll deliver exceptional guest service, maintain sparkling displays, share your product knowledge, and ensure guests leave smiling — all while maximizing retail opportunities in a friendly, fun, and safe environment.

🌟 What You’ll Do

• Welcome guests warmly and provide friendly, engaging, and enthusiastic service.

• Assist guests in finding the perfect souvenirs, gifts, and merchandise while maximizing sales opportunities.

• Keep retail areas clean, organized, and visually appealing throughout the day.

• Ensure displays and point-of-sale areas are fully stocked and ready for guest interactions.

• Follow opening and closing procedures to ensure smooth daily operations.

• Adhere to health, safety, and security policies, including COVID-19 regulations, to maintain a safe environment for guests and team members.

• 6 months – 1 year experience working in retail, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

🌟 What Makes You Magical

• You love people and enjoy creating fun, memorable experiences for guests of all ages.

• Your positivity, energy, and enthusiasm light up the room.

• You thrive in a fast-paced, interactive environment.

• You’re flexible with your schedule — weekends and holidays are when the magic happens!

• You bring your best self to every shift, whether greeting guests, managing retail areas, or helping guests find the perfect merchandise.

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.