Merlin Entertainments

LEGOLAND CA Hotel Front Desk Host- Part Time

Location (Country-State-City) US-CA-Carlsbad
Job ID
2025-10162
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND California
Job Locations
US-CA-Carlsbad

What you'll bring to the team

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

 

 

Key Objectives:             

 

  • Welcome guests into the resort with a genuine warm welcome.
  • Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
  • Ability to work under pressure and in a fast environment.
  • Works effectively in a team environment.

 

Essential Functions:

  1. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
  2. Maintain and improve the quality of the guest experience
  3. Process all payments according to established hotel requirements
  4. Provide information and assistance to all guests and visitors
  5. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  6. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  7. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
  8. Assist guest services, safety services, housekeeping, and engineering team
  9. Maintain confidentiality of all guests
  10. Must be able to multitask and prioritize departmental functions to meet deadlines

 

Qualifications & Experience

  • 1 – 3 years of Hotel front desk experience preferred.
  • Preferred candidate will have experience in OPERA property management system or equivalent.
  • Must be able to speak the English language clearly and fluently.
  • Preferred candidate will have the ability to speak Spanish fluently.
  • Provide excellent customer service and maintain a professional demeanour.
  • Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

  

 

Physical Requirements

A.         Sitting:

            1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                 4.            Constantly (67-100%)                        


J.         Wrist Deviation (Side to Side):

                1.             None (0%)                                                            

                2.             Occasionally (1-33%)                                                        

3.             Frequently (34-66%)                                          

                4.             Constantly (67-100%)                                        

B.         Standing:

                1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                4.             Constantly (67-100%)                        

K.         Hand/Wrist Repetitions (Up and Down):

                1.             None (0%)                                                            

                2.             Occasionally (1-33%)                                        

                3.             Frequently (34-66%)                                          

                4.             Constantly (67-100%)                                        

C.         Walking

                1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                4.             Constantly (67-100%)                        

L.         Reaching:

                1.             None (0%)                                                            

                2.             Occasionally (1-33%)                                                        

3.             Frequently (34-66%)                                          

                4.             Constantly (67-100%)                                        

D.         Lifts and Carries:                                                            Frequency:

                1.             Up to 10 pounds                                                              None                  Occasionally     Frequently                  Constant           2.             11 to 24 pounds                                                               None                  Occasionally                   Frequently         Constant 

                3.             25 to 34 pounds                                                               None                  Occasionally     Frequently                  Constant 

                4.             35 to 50 pounds                                                               None                  Occasionally     Frequently                  Constant           5.             51 to 74 pounds                                                               None                  Occasionally                   Frequently         Constant 

                6.             75 to 100 pounds                                                             None                  Occasionally     Frequently                  Constant 

                7.             Over 100 pounds                                                             None                  Occasionally     Frequently                  Constant 

E.         Lifts Overhead:                                                           Frequency:

                1.             Up to 10 pounds                                                              None                  Occasionally     Frequently                  Constant 

                2.             11 to 24 pounds                                                               None                  Occasionally     Frequently                  Constant 

                3.             25 to 34 pounds                                                               None                  Occasionally     Frequently                  Constant 

                4.             35 to 50 pounds                                                               None                  Occasionally     Frequently                  Constant 

                5.             51 to 74 pounds                                                               None                  Occasionally     Frequently                  Constant 

                6.             75 to 100 pounds                                                             None                  Occasionally     Frequently                  Constant 

                7.             Over 100 pounds                                                             None                  Occasionally     Frequently                  Constant 

F.         Twisting:

                1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                4.             Constantly (67-100%)                        

M.        Grasping:

                1.             Simple:  < 50 pounds                                                         

2.             Firm:  > 50 pounds                                             

 

G.         Bending:

                1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                4.             Constantly (67-100%)                        

N.         Manual Dexterity/Strength:

                1.             Gross motor, light-moderate strength                             

2.             Gross motor, moderate - heavy strength        

                3.             Fine motor, light-moderate strength                                

4.             Fine motor, moderate - heavy strength           


H.         Squatting/Kneeling/Crawling/

            Climbing:

                1.             None (0%)                                            

                2.             Occasionally (1-33%)                        

                3.             Frequently (34-66%)                          

                4.             Constantly (67-100%)                        

O.         Pushing:

                1.             None (0%)                                                            

                2.             Occasionally (1-33%)     _    lbs                                       

3.             Frequently (34-66%)     _    __lbs                                      

4.             Constantly (67-100%) _______lbs                  

I.          Pulling:

                1.             None (0%)                                            

                2.             Occasionally (1-33%)     _    lbs       

                3.             Frequently (34-66%)     _    _lbs       

                4.             Constantly (67-100%) _______lbs  

 

 

Visual Requirements

 

Hearing

P.         Visual Requirements:

                1.             Close eye work (small figures)                          2.             Color discrimination                           

                                - Minimal color discrimination          

                                - Normal color discrimination           

                3.             Other:  Depth perception, distance                                   vision, ability to focus.

 

Q.         Hearing Requirements:

                1.             Special requirements                                         

                                Able to consistently fulfill communication

                                needs.  (alarms, phone ringing, conversation,

clear acuity within 100 feet)

 

 

Working Conditions

R.         Temperature:

            1.             < 15 degrees Fahrenheit                   

                2.             Between 16 and 95 degrees            

                3.             > 95 degrees                                       

U.         Driving:

                1.             None (0%)                                                        

2.             Occasional (1-33%)                                       

3.             Frequent (34-66%)                                         

4.             Constant (67-100%)                           

S.         Crawl Space/Cramped Position:   

            1.             Exposed < 1 hour per day                 

                2.             Exposed 1-3 hours per day               

                3.             Exposed 3-7 hours per day               

                4.             Exposed > 7 hours per day               

V.         Noise (loud/repetitive, < 85 decibels per OSHA Standard):

                1.             None (0%)                                                            

                2.             Occasional (1-33%)                                                           

3.             Frequent (34-66%)                                             

                4.             Constant (67-100%)                                           

T.         Personal Protective Equipment (e.g. respiratory mask, etc.)

                1.             None (0%)                                            

                2.             Occasional (1-33%)                           

3.             Frequent (34-66%)                             

                4.             Constant (67-100%)                           

 

 

Other

W.           Specify any other requirements or restrictions that should be considered .

 

 

 

 

 

 

 

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com

Pay Range

USD $19.50/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.