The Security Supervisor leads the daily security operations at LEGOLAND California Resort. This is a supervisory role with oversight for a large, site-wide security team responsible for patrols, access control, guest and employee safety, loss prevention and incident response. The core focus is delivering a consistent, visible, and professional security presence that protects the Resort, supports safe operations, and reinforces a positive guest experience.

Reporting to the Security Operations Manager, this role manages team deployment, enforces security procedures, supports investigations, and ensures accurate incident documentation. It works closely with other departments to maintain high standards of safety, vigilance, and guest service across all areas of the Resort.

In addition to security responsibilities, the Security Supervisor also serves as the Security Duty Manager on a rotating basis, providing cross-functional support and operational leadership during assigned shifts.

Daily Operations

· Supervise Resort security personnel in the following activities and responses

o Patrol of all resort areas and maintain access control

o Response to incidents to include but not limited to disturbances, lost children, theft, vandalism, intoxicated/disorderly persons, lost and found, medical emergencies, fire alarms, and on-property traffic collisions.

o Staffing of the Park Dispatch Center

o Monitoring of Closed-Circuit Television Systems (CCTV).

o Guest and employee screening at entrances and exits.

o Completion of detailed incident and injury reports.

o Blood Borne Pathogens

o Processing of Lost and Found property and reporting.

o Safe operation of tools or equipment for which properly trained and authorized.

o Knowledge and execution of the Resort Emergency Action Plan as needed.

o Support the Security Operations Manager with other duties as assigned.

Emergency Operations

· Supports the Security Operations Manager in executing emergency protocols, including guest evacuations, access control, and first-response coordination.

· Assist during on-site emergencies by deploying security personnel and maintaining safe perimeters and crowd control.

· Coordinate with facilities, Resort operations, and other departments to support smooth handling of non-routine events or incidents.

· Act as Security Duty Manager on a rotating basis, serving as the on-site operational lead across all departments during live incidents or after-hours operations.

Incident Management

· Oversee daily incident documentation and reporting processes to ensure accuracy and timeliness.

· Lead initial internal investigations into guest incidents, staff matters, or suspicious activity, gather statements, review CCTV, and escalate findings.

· Conduct team debriefs following moderate incidents and recommend procedural improvements where needed.

· Identify trends or repeat issues and escalate to the Security Operations Manager.

Team Leadership and Development

· Build, lead, and inspire a team of certified security personnel

· Lead, schedule, and support a team of security personnel across the Resort.

· Maintain staffing levels, break coverage, and visible security presence in high-priority areas.

· Set and enforce expectations for guest interaction, conduct, appearance, and incident response.

· Support onboarding, training, and in-service refreshers in collaboration with senior leadership.

· Coach and develop front-line supervisors and shift leads.

Guest Safety and Experience

· Maintain a strong, professional, and approachable security presence throughout guest-facing areas.

· Train and coach security personnel on effective communication, especially during guest interactions involving policy enforcement, de-escalation, or emergency support.

· Collaborate with operations teams to resolve guest issues quickly and discreetly.

· Serve as the primary on-site security contact for front-line teams during Resort operations.

· Lead a ‘Guest Obsessed’ culture within direct report teams

Strategic Planning

· Manage team deployment plans, shift schedules, and daily duties to ensure adequate coverage and cost control.

· Monitor equipment usage (e.g. radios, uniforms, carts, PPE) and coordinate replacements or repairs as needed.

· Contribute to staffing models, resource planning, and expense tracking in support of department budget goals.

· Supervise security personnel at all assigned Resort locations, including Main Park, Bag-Check, Hotels, SEA LIFE, Water Park and offsite as needed

Health & Safety

· Enforce compliance with the Merlin Entertainments Group Health, Safety, and Security Policy within the security function.

· Identify hazards during daily walkthroughs and escalate any safety concerns to the appropriate teams.

· Lead or support initial investigations for minor-to-moderate safety incidents and prepare written reports.

· Coordinate with Health & Safety teams and senior leadership on escalated safety issues or high-risk observations

· Other duties as assigned

SKILLS AND COMPETENCIES

· Security Team Leadership Prior experience supervising law enforcement, military, or private security teams is preferred.

Demonstrated ability to lead by example and maintain consistent standards of conduct and professionalism.

· Operational Discipline Skilled at managing shift-based operations, deployment planning, and incident coverage across a large, high-traffic environment.

· Communication and Coordination Strong written and verbal communication skills. Able to coordinate across departments and maintain control during fast-moving situations.

· Problem-Solving Confident in making timely decisions under pressure and resolving issues within defined protocols and escalation paths.

· Flexibility and Availability Available to work evenings, overnights, weekends, and holidays on a rotating schedule to support Resort operations.

· Technology/Vehicle Proficiency Proficient with Microsoft Office and able to use internal systems for scheduling, incident reporting, and access control. Proficient in access control and badging systems. Ability to drive a vehicle.

· Be fully available on weekends and holidays as needed

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.