As the Food & Beverage Supervisor, you'll be the go-to leader for keeping the energy high and the snacks flowing in our Café and/or Bar! You'll train and inspire a rockstar team to deliver awesome guest experiences, ensure everything is sparkling clean and safe, and keep the food looking and tasting great. From building schedules and managing inventory to jumping into manager-on-duty shifts across the entire attraction,...

ROLE Summary The Customer Experience Coach will lead a team of Contact Center Advisors, ensuring they deliver exceptional customer service and meet sales and performance targets. They will be responsible for overseeing daily operations, coaching team members, and implementing strategies to enhance productivity and guest satisfaction. Key responsibilities   - Team Leadership: Provide direction and support to Contact Center advisors, fostering a positive and productive work environment. Lead by example to motivate the team and...

Summary:  Do you have a passion for the environment and sustainability? Join the team helping LEGOLAND California Resort become Zero Waste by 2030.   As a Waste Management Technician, you'll play a vital role in maximizing landfill diversion. You'll be responsible for the daily collection, transportation, and processing of all organic, inorganic, and hazardous waste generated on site. Each day, you will work with five to six other technicians to collect resort waste and dispose of it in an efficient and environmentally friendly manner. Generally, you will work behind the scenes using hand tools, powered equipment and company vehicles, such as light duty...

The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our guests and staff. The Supervisor ensures all safe operating procedures and practices are always followed and provides feedback and follow-up. The Supervisor is also tasked with ensuring world class customer service is always delivered by the Team, whilst driving operational efficiency. The Supervisor manages the daily operation of their department, and provides example-based, shoulder-to-shoulder leadership to the...

As a Ride Operator, your role is to ensure our guests safely enjoy our attractions. The job duties and abilities are listed below: - Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals - Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators - Work effectively in busy environments with high noise levels -

About the Role   Removes, installs, repairs, and tests all water treatment and filtration systems within Park. Troubleshoots complex water treatment and filtration systems. Keeps chemical balance in pools and lakes at safe health standard levels. Performs other maintenance functions within Park and assists other maintenance MCs as deemed necessary by maintenance supervision.   Scope and...

Position Summary: The Costume Character will serve as an easily recognizable “signature” representation of LEGOLAND California.  Entertains guests and promotes LEGOLAND California on a daily basis throughout the park and at periodic off- site special events. Essential Job Functions   - Provides entertainment, amusement, and interactive activities for guests at LEGOLAND California by taking every  opportunity to interact with guests throughout the park.  Exceeds guest service expectation. - Represents LEGOLAND California in the best manner possible by maintaining the integrity and artistic value of all  presentations when performing in the...

Job Summary: The Master Model Builders (MMB) create joy first, LEGO models second. The Master Model Builder is a guest facing role that is crucial to the LEGO experience by proactively inspiring guests to create interesting and imaginative builds. The MMB consistently Champions guest engagement and a shared build experience, giving the guests the opportunity to interact directly with a Model Builder. The MMB will also offer, and lead workshops involving different levels of challenge/complexity to broaden the appeal and inspire the builders of today (and tomorrow!)

  With a primary focus on staff obsession, the Senior Wardrobe Host plays a crucial role in making this the best place to work in the world. TheSenior Wardrobe Host is an experienced employee that, under direction of the Wardrobe Manager, performs a variety of duties related to wardrobe operations. This role supports creative costuming and wardrobe operations, providing support for Entertainment Core offerings and collaborating with third party vendors for special events. This role maintains the wardrobe space in a safe, clean, and orderly...

COFFEE SHOP SUPERVISOR   Job Purpose Oversee the smooth daily operation of...

  As the Admissions Supervisor, you’re the friendly face and fearless leader making sure every guest’s journey starts off amazing! You’ll keep the Admissions team running like clockwork—safe, smooth, and full of smiles—so every visitor feels like a VIP from the moment they arrive.

Job Summary: The Admission Shift Lead is responsible for assisting the team as a part of the day-to-day Admissions operations of the attraction. The Shift Leads’ primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions, where necessary. The Shift Lead also has a day-to-day role in developing our front-line team members to deliver world-class customer service    

Job Summary:  The Food and Beverage (F&B) Supervisor is responsible for delivering world-class customer service in our attraction Café and/or Bar. The Supervisor ensures all team members are fully trained to all company standards including guest experience, cleanliness, food preparation and safety, and financial controls. The Supervisor will develop effective schedules, control inventory, maintain proper stock levels and visual appeal of assigned locations.   This role also includes...

ROLE SUMMARY:

  Scope of Job: The Entertainment Lead supports one or more of Peppa Pig Theme Park’s shows, events, or costumed character products. Their work involves cast/crew supervision, show/event quality assurance, safety, and venue operations. They are also instrumental in running and maintaining rehearsal and operational processes, training, schedules, production books, and cast/crew start-up meetings.   Key Objectives: - Basic...

Essential Job Functions:   1. Work alongside other qualified electricians to maintain a fun and enjoyable theme park environment.  2. Follows established maintenance program, including emergency repairs as required to keep facilities operation to an acceptable minimum in all areas of attractions and facilities. 3. Ensures that all work...

    Job Title: Guest Experience Shift Lead Department: Operations Reports to: Guest Experience or Operations Manager Location: LEGOLAND / SEA LIFE Attraction Job Level: Non-Manager Classification: Non-Exempt

Job Title: Retail Supervisor Operating Group: Gateway North America Division: Retail Reports To: Retail Manager Job Level: Non-Manager Classification: Non-Exempt

  Job Title: Guest Experience Supervisor Division: Gateway North America Department: Operations Reports to: Guest or Operations Manager Job Level: Non-Manager Exemption Status: Non-Exempt

About the role... Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs.   What you’ll be doing... - Secure facilities, equipment and other assets to prevent loss and/or damage. - Monitor surveillance equipment, access and exit points to prevent loss...

About the role... Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs.   What you’ll be doing... - Secure facilities, equipment and other assets to prevent loss and/or damage. - Monitor surveillance equipment, access and exit points to prevent loss...

Scope of Job:         Ensures the overall smooth and efficient operation of the hotel as it relates to guest service, greeting guests at the door, luggage handling, luggage delivery, and lobby care and presentation, contributing to the overall creation of memorable experiences.     Main Responsibilities: - Welcomes all guests to the Resort, providing dynamic, high quality service to all guests. - Assists and...

ROLE SUMMARY With a primary focus on guest obsession, the Resort Operations Host (Resort Ops Host) plays a crucial role in making this the best place to work in the world. This position will be trained in a variety of skills to best support guest service and zonal operations. Responsible for the timely and efficient completion of tasks in an assigned zone of operation, the Resort Ops Host will be guest facing, exhibiting our Merlin Values through positive customer engagement.

ROLE SUMMARY   With a primary focus on guest obsession, the Resort Operations Host (Resort Ops Host) plays a crucial role in making this the best place to work in the world. This position will be trained in a variety of skills to best support guest service and zonal operations. Responsible for the timely and efficient completion of tasks in an assigned zone of operation, the Resort Ops Host will be guest facing, exhibiting our Merlin Values through...

  Job Title: Engineering Technician Operating Group: Gateway North America Division: Engineering Reports to: Engineering Manager/Head of Engineering Job Level: Non-Manager Exemption Status: Non-Exempt

Job Summary:  The Assistant Master Model Builder (AMMB) is a guest facing role that is crucial to the LEGO experience by proactively inspiring and teaching guests to create interesting and imaginative builds. The AMMB consistently Champions guest engagement and a shared build experience, giving the guests the opportunity to interact directly with a Model Builder. The AMMB will work with the Master Model Builder (MMB) to offer workshops involving different levels of challenge/complexity to broaden the appeal and inspire the builders of today (and tomorrow!).    

Scope of Job: To provide surveillance primarily in the retail stroes to curtail theft by both guests and Model Citizens.  This will be accomplished through undercover physical surveillance, CCTV monitoring.  Private Persons Arrest is also a key factor for prosecuiting those suspects who are detained for suspected theft.    Key Objectives:

Key Objectives Provide a high level of customer service to all MCs and guests while providing them a secure environment.  Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. ​ Main Responsibilities: ​ Operations - Maintains...

Essential Functions and Responsibilities within the role: This role is part of the rides and attractions maintenance team, which is an integral part of our Technical Services department. As a member of the maintenance team, you will play a major role in the success of our resort and have one of the most important responsibilities providing a safe and fun environment for our guest with a focus on safety at all times, ensuring that our rides are inspected, maintained and repaired to the highest levels possible.  

We are LEGOLAND California Resort!The place where FUN is build and memories are made.  Across our Resort, we have two fantastic LEGO Themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attraction, 20 food and beverage locations and 14+ retail outlets- the opportunities to build your career path is endless! At LEGOLAND® California Resort, our mission is to create truly memorable experiences, and we place the upmost importance on the safety and wellbeing of our guests and employees. To enhance guest experience and ensure our resort grounds are in tip top shape, we are on the lookout for our next Landscape Specialist!  

  Scope and Responsibilities: - Ensures that all equipment and work areas are kept clean, neat, and orderly at all times. - Have a positive attitude and a love for...

About the role... The Front Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications 11:00 PM - 7:00 AM. What you’ll be doing... -Welcome all guests into the resort with a genuinely warm welcome. -Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns. -Works effectively in a team...