The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations.     

Key Objectives:             

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Ability to work independently and make thoughtful decisions with keen attention to detail.
• Ability to manage guest concerns and any emergency situation that may arise.

Main Responsibilities:

• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
• To produce accurate and timely reports and correctly handle all cash transactions
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
• Manage and track reservation deposit collection.
• Ensuring guest information has been entered accurately
• Ensuring all guest package add-ons have been correctly added to arriving reservations
• Ensuring all parking charges are posted correctly
• Responding to guest inquires through all communication channels
• May assist with other duties as assigned.

•    Previous hotel Front Desk experience with excellent guest service skills a must.  
•    Must possess excellent mathematical skills, previous cash-handling experience and knowledge of accounting principles. 
•    Organizational skills required for this position include strong follow-through, problem solving, and communication. 
•    Proficiency with Opera property management system (PMS) a must. 
•    Must have the ability to successfully work independently with minimal supervision.

Physical Demands G Roles

• Standing: Constant 100%
• Walking: Constant 100%
• Sitting: Occasionally 30% (e.g., except during breaks)
• Lifting/Carrying:
• 0–10 lbs: Constant 80%
• 10–25 lbs: Constant 80%
• 25–50 lbs: Occasionally%
• 50+ lbs: Occasionally team lift: 50% of the time
• Pushing/Pulling: Frequent 80%
  (equipment used: [e.g., carts, product pallet jacks, machinery])
• Reaching:
• Below waist: Frequently 90%
• Waist to shoulder: Frequently 90%
• Overhead: Occasionally 10%
• Bending/Stooping: Frequently 100%
• Twisting: Frequently 100%
• Kneeling/Crouching: Frequently 100%
• Climbing (stairs/ladders): Occasionally  50%
• Manual Dexterity (hands/fingers): Typing, handling small objects, tools, handling cardboard-Frequently 100%
• Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100%
• Noise Exposure: Moderate-Frequently, Loud-Frequently 100%
• Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100%
• Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100%
• Additional Requirements: N/A
• Accommodation Statement:
  Reasonable accommodations will be made in accordance with applicable California law.

·       Excellent health care options (medical, dental, and vision that encourage preventative care).

·       Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

·       Merlin Magic Pass for friends and family to enjoy the parks & attractions

·       Recognition Programs and Rewards

·       401(k) program with company match

·       Tuition reimbursement programs

·       Numerous learning and advancement opportunities