ROLE SUMMARY
As a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucial role in ensuring the cleanliness and overall appearance of the park. Your responsibilities will include maintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for both our guests and employees. You will work both independently and as part of a team to uphold the highest standards which requires a strong work ethic and attention to detail.

KEY RESPONSIBILITIES

Zonal Operation:
• You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values.
• Maintain high standards of cleanliness and presentation across the resort, including trash 
management and restroom upkeep.
• Sweeping, mopping, and vacuuming public areas.
• Emptying trash bins and ensuring proper disposal of waste.
• Cleaning and sanitizing surfaces, including benches, tables, and handrails.
• Regularly cleaning and sanitizing restrooms.
• Replenishing supplies such as toilet paper, soap, and paper towels.
• Addressing any restroom-related issues promptly.
• Providing directions and information for guests when needed.
• Responding to guest requests for cleaning or assistance.
• Maintaining a friendly and helpful demeanor.
• Identifying and reporting any maintenance issues or safety hazards.
• Ensuring walkways and public areas are free of obstacles and spills.
• Performs opening and closing routines as defined by the operating procedures.
• Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:
• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. 

WORK ENVIRONMENT, PHYSICAL DEMANDS
• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• May be exposed to food allergens.
• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact 
with guests.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to 
properly complete safety procedures.
• Hearing sufficient to communicate with individuals in person and via device.

EXPERIENCE AND QUALIFICATIONS
• Previous experience in custodial services or commercial cleaning is preferred but not required.
• Strong attention to detail and ability to work independently with minimal supervision.
• Excellent communication and collaboration skills.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.
• Attendance is a mandatory function of this job.